Part-time Help desk Jobs in Austin, TX
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Help desk • austin tx
Last updated: 8 hours ago
Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ).Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware / software issues that require desk-side intervention, and ensure t...Show moreLast updated: 3 days ago
CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, con...Show moreLast updated: 30+ days ago)
The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX.
Tempe, AZ).Tier 2 Agents handle escalated inc...Show moreLast updated: 30+ days ago
Sales Director - Sponsorships Interplanetary Help Desk produces benefit concerts for nonprofits in Austin.We help great causes raise money, while supporting music venues and musicians.We need you t...Show moreLast updated: 29 days ago
The Technology Manager will work to deliver real time technical support for internal and / or external customers.This includes, but is not limited to : user support of business applications, troublesh...Show moreLast updated: 3 days ago
Help Desk 1 Contract Provide end-user support for PeopleSoft applications to assist with day-to-day operations and use.First level response to issues and inquiries for PeopleSoft.Responsible for ...Show moreLast updated: 30+ days ago
IT Help Desk Support Technician.Contract, long-term, potential Contract-to-hire.Monday thru Friday, 8-hour shifts, staggered between 7am - 7pm (must be able to work outside of standard hours on sho...Show moreLast updated: 8 hours ago
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!.
Our diverse workforce allows Centre to develop and leverage knowledge, skil...Show moreLast updated: 3 days ago
It Staffing Services Solicitation Under Department Of Information Resources It Staff Augmentation Contract (Itsac) Rfo Dir-Cpo-Tmp-445.
Solicitation Reference Number : Rq11.Working Title : Helpdesk Su...Show moreLast updated: 3 days ago
We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting.
From login issues to navigation help,...Show moreLast updated: 3 days ago
Do you have a knack for solving technical problems and.Join our team as a Help Desk Specialist I and.In this role, you’ll tackle a variety of tech.
You’ll use your problem-solving.If you’re passiona...Show moreLast updated: 11 days ago
A company is looking for a Help Desk Manager to lead its Business Operations Services Center Help Desk operations.Key Responsibilities Lead and manage the Help Desk team, including recruitment, t...Show moreLast updated: 30+ days ago
Food Svc, Transport, Service Maint / Technician Maintenance.Please click the link below on the bottom right for the job description.
Salary Range : Compensation Manual.Comprehensive Benefits Package.Th...Show moreLast updated: 30+ days ago
Troubleshoot, install, configure and maintain workstation and associated peripheral configurations (hardware and software).
Perform IT equipment moves for current employees and new hires.Monitor and...Show moreLast updated: 30+ days ago
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.
We are looking for a capable resource to coordinate ranging...Show moreLast updated: 30+ days ago
We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry.Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients...Show moreLast updated: 30+ days ago
We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90+ locations in 6 states in grea...Show moreLast updated: 30+ days ago
As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and...Show moreLast updated: 30+ days ago
Do you have a knack for solving technical problems and keeping systems running smoothly? Join our team as a Help Desk Specialist I and put those skills to work! In this role, you'll tackle a variet...Show moreLast updated: 16 days ago
- Promoted
Help Desk Technician (Tier 2 Agent)
Agil3 Technology Solutions LLCAustin, TX, United StatesFull-time
Senior Help Desk Technician
CGSAustin, Texas, United States, 78701Full-time
Help Desk Technician (Tier 2 Agent)
Agil3 Technology Solutions (A3T)•Austin, TX, USFull-time
Quick Apply
Sales Director
Interplanetary Help DeskAustin, TX, USFull-time
Quick Apply
- Promoted
Help Desk Support I
ClifyXAustin, TX, United StatesFull-time
Help Desk 1
MMC GroupAustin, TX, USFull-time
- Promoted
- New!
HHSC Help Desk Technical Support
GTSAustin, TX, United StatesFull-time
- Promoted
Tier 1, IT Help Desk Support
Centre TechnologiesAustin, TX, United StatesFull-time
- Promoted
Help Desk 1
AbacusAustin, TX, United StatesFull-time
- Promoted
Help Desk Support Specialist
TalentomaAustin, TX, United StatesFull-time
Help Desk Specialist
WomenTech NetworkAustin, United StatesFull-time
Help Desk Manager
VirtualVocationsAustin, Texas, United StatesFull-time
- Promoted
Technician Help Desk
Austin ISDAustin, TX, United StatesFull-time
Help Desk Technician
Southeastern Computer Consultants, IncAustin, TX, USFull-time
Desktop Support / Help Desk (Freelancer) Austin
Axiom TechnologiesAustin, Texas, United States of AmericaPart-time
- Promoted
Front Desk
Jefferson Dental and OrthodonticsAustin, TX, USFull-time
- Promoted
Front Desk
Planet FitnessAustin, TX, USFull-time
- Promoted
Online Help Desk Associate
TradeJobsWorkforce78708 Austin, TX, USFull-time
Help Desk Specialist
Yardi SystemsAustin, TX, USFull-time
The average salary range is between $ 35,100 and $ 58,500 year , with the average salary hovering around $ 40,964 year .
- hospital pharmacist (from $ 124,800 to $ 351,894 year)
- private investigator (from $ 54,844 to $ 262,275 year)
- chief information security officer (from $ 140,110 to $ 250,000 year)
- psychiatrist (from $ 50,000 to $ 246,704 year)
- oil and gas (from $ 105,000 to $ 240,000 year)
- clinical data manager (from $ 58,750 to $ 238,120 year)
- dentist (from $ 65,000 to $ 237,500 year)
- general dentist (from $ 170,000 to $ 236,875 year)
- crna (from $ 100,000 to $ 233,000 year)
- hospitalist (from $ 50,000 to $ 232,000 year)
- Mesquite, TX (from $ 47,127 to $ 114,400 year)
- Dayton, OH (from $ 41,496 to $ 107,500 year)
- Surprise, AZ (from $ 29,250 to $ 91,250 year)
- Arlington, TX (from $ 46,000 to $ 86,667 year)
- Boston, MA (from $ 50,000 to $ 83,200 year)
- Baltimore, MD (from $ 42,640 to $ 83,000 year)
- Murfreesboro, TN (from $ 49,969 to $ 82,500 year)
The average salary range is between $ 35,100 and $ 62,462 year , with the average salary hovering around $ 42,900 year .
Help Desk Technician (Tier 2 Agent)
Agil3 Technology Solutions LLCAustin, TX, United States3 days ago
Job type
- Full-time
Job descriptionEducation & Experience : Associate's degree or higher in IT-related field preferred. 3-5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role . Technical Skills : Strong troubleshooting skills with Windows 10 / 11, Microsoft 365, VPN, Active Directory, and mobile device management. Familiarity with ServiceNow (or similar ITSM ticketing platforms). Knowledge of imaging, patching, and endpoint security tools. Certifications (Preferred) : CompTIA A+, Network+, or Security+. ITIL v3 / v4 Foundations. HDI Desktop Support Technician (preferred). Soft Skills : Strong communication and customer service orientation. Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams. Professional demeanor when supporting executives and VIPs. Must pass background investigation. Must be a U.S. Citizen. Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking / Travel Reimbursement (metropolitan areas)
The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware / software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support.
Key Responsibilities
- Incident Resolution & Escalation
- Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices.
- Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps).
- Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users.
- On-Site Presence
- Maintain a dedicated full-time presence at headquarters in Alexandria.
- Ensure minimum on-site coverage of one FTE three (3) days per week at both Austin, TX and Tempe, AZ regional offices.
- Deliver VIP / "white glove" support for executives and senior leadership, including on-site event or travel support when needed.
- Hardware / Software Support
- Install, configure, and maintain laptops, desktops, mobile devices, and related hardware.
- Provide support for software rollouts, updates, and patching in collaboration with engineering teams.
- Ensure compliance with agency security policies and configuration standards.
- Knowledge Management & Documentation
- Update and maintain troubleshooting knowledge articles in ServiceNow.
- Document recurring issues and contribute to problem management activities.
- Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates.
- Service Level & Customer Support
- Meet SLA targets for response and resolution, ensuring excellent customer satisfaction
- Support continuity of coverage during leave, surge events, or special projects.
- Participate in IT asset moves, adds, changes, and accountability as directed.
Qualifications
Other Requirements
Company Overview
Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001 : 2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an "All-Star Entrepreneur", A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! "As a go-to Women-Owned Cybersecurity company in US and internationally". As part of our growth, we are looking for YOU to join our growing team.
A3T offers excellent benefits to enhance the work-life balance, including :