VirtualVocationsBaton Rouge, Louisiana, United States
3 days ago
Job type
Full-time
Job description
A company is looking for a Sr. Helpdesk Technician to provide end-user support and resolve technical issues.Key ResponsibilitiesProvide professional end-user support via telephone, email, or web submissionsPerform restorative or maintenance actions to resolve end-user problemsTrack incidents and calls, ensuring timely and accurate data entry into the databaseRequired Qualifications, Training, and EducationHigh school diploma or equivalent requiredKnowledge of ServiceNow and Active DirectoryExperience with Microsoft Office / O365 and browser troubleshooting (specifically Chrome)0-1 year of relevant experience requiredFamiliarity with SCCM, mobility, Adobe, Cisco WebEx, and MAC troubleshooting