The Support Engineer plays a key role interfacing directly with clients and internal technical delivery and product teams to ensure successful project outcomes and ongoing client satisfaction.As Su...Show moreLast updated: 30+ days ago
Engineering Seasonal Help
ThorlabsNewton, Massachusetts, USA
Full-time
Thorlabs is pleased to play a role in advancing science through the components instruments and systems we design and manufacture.
We believe that science and innovation have great potential to impro...Show moreLast updated: 22 days ago
Promoted
Front Desk
Arch Amenities GroupBoston, MA, United States
Full-time
A new name and a compelling charter for a proven team of experts.Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity ma...Show moreLast updated: 3 days ago
Front Desk Associate
Flash Fitness LLCMedford, MA, United States
Full-time
At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Mood...Show moreLast updated: 10 days ago
Promoted
Help Desk Analyst
Pursuit AerospaceMalden, MA, United States
Full-time
As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service.We...Show moreLast updated: 23 days ago
Promoted
New!
Senior Help Desk Analyst- Hybrid - Seaport District
RG Vanderweil.comBoston, MA, US
Full-time
MEP / FP and technology services.For 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Co...Show moreLast updated: 12 hours ago
Help Desk Analyst
Brighton Marine, Inc.Brighton, MA, US
Full-time
Brighton Marine supports the health, well-being, and readiness of uniformed service members, Veterans, retirees, and their families.
Our work is grounded in service, dignity, and community.Every rol...Show moreLast updated: 1 day ago
Promoted
Online Help Desk Associate
TradeJobsWorkforce02476 Arlington, MA, US
Full-time
As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and...Show moreLast updated: 30+ days ago
Help Desk Specialist
Seven Seven SoftwaresBoston, MA, US
Full-time
PRIMARY RESPONSIBILITIES (ordering supplies, receiving of equipment, and performing inventories) JOB REQUIREMENTS 2.Show moreLast updated: 30+ days ago
Promoted
Help Desk Support Specialist-Tier 1
LinTech GlobalBoston, MA, United States
Full-time
Help Desk Support Specialist-Tier 1.LOCATION : Boston, Massachusetts.Help Desk Support Specialist to support our contract at the EPA in Boston, MA.
This role is a full-time on-site position and requi...Show moreLast updated: 2 days ago
Help Desk Specialist
MSPCA - AngellBoston, MA, US
Full-time
If you have at least 1 year of Help Desk experience and would like to take the next step in your career, please consider joining our growing IT department team.
Working for a non profit in an enviro...Show moreLast updated: 30+ days ago
Promoted
IT Help Desk Technician
ZonesBoston, MA, United States
Full-time
Location : Boston, MA, United States.When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offering...Show moreLast updated: 3 days ago
Help Desk Engineer - Onsite Watertown Massachusetts
Blue MantisWatertown, Massachusetts, US
Full-time
Quick Apply
Onsite Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system.
Technician is responsible for problem determinatio...Show moreLast updated: 14 days ago
Promoted
Senior Help Desk Analyst
Vanderweil EngineersBoston, MA, US
Full-time
MEP / FP and technology services.For 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial.A...Show moreLast updated: 1 day ago
Help Desk Analyst
Liberty JobsBoston, MA
Full-time
Liberty Personnel is working with a Top AM Law Firm seeking a Help Desk Analyst to join their team.This person should be proficient with : .
Citrix, VPN, iOS, iPad OS technologies.Lan, Wan and Network...Show moreLast updated: 30+ days ago
Tier 2 IT Help Desk Technician
Next Step Systems – Recruiters for Information Technology Jobs Top IT Recruiting FirmBoston, MA, USA
Full-time
Tier 2 IT Help Desk Technician, Boston, MA.We are looking for a Tier 2 IT Help Desk Technician to join the team.This position is a hybrid role working at least 3 days per week onsite in the Boston ...Show moreLast updated: 14 days ago
HELP DESK SUPPORT
KyybaBoston, MA, United States
Full-time
Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses.
Triage incoming issues to determine appropriate acti...Show moreLast updated: 10 days ago
Senior Help Desk Technician
Contact Government Services, LLCBoston, MA, US
Full-time
Employment Type : Full Time .CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior mana...Show moreLast updated: 30+ days ago
Receptionist / Front Desk
Cambridge Health AllianceMedford, MA, United States
Temporary
Clerical and Administrative Support.Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role fo...Show moreLast updated: 10 days ago
The Support Engineer plays a key role interfacing directly with clients and internal technical delivery and product teams to ensure successful project outcomes and ongoing client satisfaction. As Support Engineer, you will be responsible for first- and second-tier support for clients; regular communication with client and internal teams; software installations; timely problem resolution and maintaining healthy client relationships.
Responsibilities include :
5-8 years of experience in a support role or a similar position, preferably in the healthcare field, and with client interaction
Minimum of 3 years of Tier 1 and Tier 2 Support experience
Administrative experience in SQLServer and / or Oracle
Windows system administrative experience
Experience with SharePoint is a plus
Experience with documentation preparation and / or development of training material
Familiarity with several and a willingness to develop skills in the following :
First- and second-tier support for our various products
Troubleshooting IIS and .NET web-based applications
Troubleshooting Apache, Tomcat and Jboss
Troubleshooting database issues in SQL server and / or Oracle
JAVA based web applications experience a plus
Web Service and SOA applications
SAP Business Objects and Qlikview experience a plus
ETL tools (IBM InfoSphere Data Stage and Quality Stage, Kettle / Pentaho Data Integration) experience a plus
GRAILS experience a plus
5-8 years of experience in a support role or a similar position, preferably in the healthcare field, and with client interaction
Interaction with clients and various internal engineering teams to drive problems to resolution quickly
Diagnose, solve and provide root cause analysis for application errors, data problems, and / or network issues
Manage remote software installations and upgrades
Document procedures for debugging issues, collecting data, getting system access, and other areas as necessary
Ability to deploy and support applications on various platforms and environments
Build and maintain successful client relationships
Deep sense of ownership and commitment
Bachelor’s degree, preferably in computer science
Able to support multiple projects / technologies simultaneously
Self-starter, ability to work well independently, excellent problem-solver, strong analytical, troubleshooting and organizational skills
Excellent written and verbal communication skills
Comfortable with a dynamic, fast paced work environment