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Part-time Help desk Jobs in Dearborn, MI

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Help desk • dearborn mi

Last updated: 2 hours ago

Client Services - Help Desk 1

RICEFW Technologies IncDetroit, MI, United States
Full-time
Quick Apply

Title:</b> Help Desk 1<br /> <b>Onsite:</b> 7am to 5pm</p> Position Summary <p data-end="1897" data-start="962">As a significant member of th... Show more

Caregiver, Home Help

Care Right Home CareDetroit, MI
Full-time

Paid Family Caregiver Program (You Must be Currently Caring for a Elderly or Disabled Family Member).State of Michigan has a program where you can get paid to care for your elderly or disabled FAMI... Show more

Service Desk Technician - #2997

Wade TrimTaylor, Michigan, United States, 48180
Full-time

Service Desk Technician - #2997.Our excellent salary and benefits package includes medical, dental, vision, life insurance, short and long-term disability coverage, education reimbursement, 401(k),... Show more

Front Desk Agent - Hotel Indigo Detroit

Hotel Indigo DetroitDetroit, MI, USA
$16.00 hourly
Full-time
Quick Apply

Work today, get paid tomorrow! Tired of waiting for your paycheck? We hear you!We believe that if you put in the hard work today, you should be able to enjoy the rewards tomorrow.That is why we par... Show more

Medical Front Desk Receptionist

Endogen WellnessDearborn, MI, US
$15.00 hourly
Full-time +1
Quick Apply

Looking for a medical office receptionist that is willing to work in a fast paced environment, professional, dependable, and team player.Candidate must be able to multi task and be able to work in ... Show more

Medical Assistant/Front Desk

First Choice Urgent CareDearborn, MI, United States
$16.00 hourly
Full-time

Choice Urgent Care/OccMed Connect is looking to hire a Full Time Medical Assistant/Front Desk.Duties include but are not limited to greeting and registering patients, answering phones, verifying in... Show more

Airfreight Spot Desk Pricing Analyst

DHLDetroit, MI, United States
$68,722.50 yearly
Full-time

Airfreight Spot Desk Pricing Analyst.DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide.With a strong focus on ... Show more

FRONT DESK

NORTHERN HOTELS GROUP, LLCTAYLOR, MI, US
$14.25 hourly
Full-time

Position Description: Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which co... Show more

Service Desk Analyst

Global Information TechnologyDetroit, MI, USA
Full-time
Quick Apply

Job Title: Service Desk AnalystJob Location: Detroit, MI (Hybrid)Job Type: ContractJob Description/ Requirements:ITIL certification preferred.Additional Service Center responsibilities duties as re... Show more

Front Desk Agent

Limitless East MarketingDetroit, Michigan, United States
Full-time

We are seeking a highly professional and personable Front Desk Agent to join our dynamic team.As the first point of contact for our guests, you will play a crucial role in creating a welcoming and ... Show more

Direct Support Professional

Help at HomeDETROIT, MI, US
$17.00 hourly
Full-time

Help at Home is hiring caregivers in your community TODAY!.Starting payrate is $17 per hour!.Start your career with the nation’s leading provider of in-home support to seniors and become a hero for... Show more

Front Desk Receptionist

The Village Senior LivingDearborn, MI
Permanent +1

Assisted Living & Skilled Nursing.We are seeking a friendly, dependable, and professional.Assisted Living and Skilled Nursing community.As the first point of contact for our community, the idea... Show more

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Home Care / Home Help Agency – Seeking Marketing Specialist in Wayne County, MI

Castle Rock Home CareWayne County, MI
Full-time

Position: Marketing & Outreach Specialist.Strong Home Care / Home Help industry experience.Experience with marketing & referrals.Relationships with clinics, medical facilities, and referral... Show more

Part-Time Cashier & Front End Team

MenardsTAYLOR, MI, US
Part-time

Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!.Start building an exciting and rewarding career in retail with a growing company as a member of our Front End Team with Me... Show more

Airfreight Spot Desk Pricing Analyst

Air Express International USA, Inc.Detroit, Michigan, United States of America
$68,722.50 yearly
Full-time

Airfreight Spot Desk Pricing Analyst.DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide.With a strong focus on ... Show more

Team Lead / Support Lead IT Managed Services Help Desk

Stafford GrayDetroit, MI, US
Full-time
Quick Apply

The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment.This role provides hands on leadership for front... Show more

Front Desk- HopCat

Project BarFlySouthgate, Michigan, United States, 48195
$12.00 hourly
Part-time

Join our fun and fast-paced HopCat hosting team by replying to this message!.Great job for 16 and 17-year-olds!.Mental health benefits, including online assessments for employees and family members... Show more

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Medical Assistant-Front desk /Contingent

Executive Health Services, PLCDearborn, MI, United States
Full-time

Medical Assistant-Front Desk / Contingent.This is a contingent position only.Schedule will be provided and in addition to on call.The Certified Medical Assistant is responsible for the daily tasks ... Show more

L3 IT Service Desk Engineer

ZonesSan Jose, NJ, US
$38.00 hourly
Full-time +1

When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – ... Show more

Helpdesk Analyst - Detroit, MI

Digital Technology SolutionsDetroit, MI, US
Full-time

DTS is looking for HelpDesk Analyst for our direct client Position in Detroit, MI Role description : Required Skills Bachelor’s degree in information technology, Business Administration or related ... Show more

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Client Services - Help Desk 1

Client Services - Help Desk 1

RICEFW Technologies IncDetroit, MI, United States
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Title: Help Desk 1
Onsite: 7am to 5pm

Position Summary

As a significant member of the Technology Division's Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.

Minimum Qualifications
  • Bachelor's degree in information technology, Business Administration or related discipline.
  • CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
  • Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.
Technical Skills
  • Basic knowledge of Windows and macOS operating systems,
  • Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
  • Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
  • Experience with remote desktop tools, call management and helpdesk software.
Communication
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
  • Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.
Physical Requirements
  • Ability to sit for extended periods while working on a computer.
  • Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.
Essential Functions
  1. First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.
  2. Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.
  3. Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.
  4. Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.
  5. Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.
  6. User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.
  7. System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
  8. Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.
  9. Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.
  10. Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.
  11. Performs other duties as assigned by supervisor.