Help desk • durham nc
The ITS Desktop Support Technician reports to the ITS Manager and is responsible for computer operations, helpdesk services, installation and support for new and existing computer systems and appli... Show more
We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction a... Show more
An environment where diversity is celebrated.A positive, empathetic, and supportive team and company.Aesthetically inspiring work environment.Competitive compensation + generous commissions.Schedul... Show more
Work Arrangement: On-Site Location: Durham, NC, US, 27710 Personnel Area: MEDICAL CENTER.School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's t... Show more
Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base.This role goes far beyond basic helpd... Show more
Hello! We are a family based in Durham, North Carolina seeking a caring and responsible full-time nanny for our lively toddler.We are open to both live-in and live-out arrangements, depending on wh... Show more
At CertaPro Painters of Durham, we don’t just paint houses—we create spaces people are proud of.And we’re looking for someone who can guide homeowners through that transformation.This is not a sit-... Show more
About GoDog with Digs Dog Care.GoDog is a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide.We're built on a simple belief: eve... Show more
Front Desk Wellness Coordinator – Durham, NC $15–$18/hour Based on Experience + Bonus | Full-Time | In-Person We are seeking an organized, personable, and detail-oriented Front Desk Wel... Show more
Millennium Hotel Durham .Join the Team at Millennium Durham.Every interaction is an opportunity to create comfort, connection, and a lasting impression.Located just minutes from Duke ... Show more
Career Advancement Opportunities.We are seeking a positive, friendly.The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments.Respons... Show more
You must have a valid driver license with a clean driving record and be able to drive a 15-passenger van.Come join the team at Marriott Raleigh Durham Research Triangle Park, conveniently located o... Show more
Entry Level Proprietary Trader Positions.NOW Accepting Applications for Prop Trading Professionals.Considering an exciting new career as a professional trader?.T3 Trading Group, LLC is a Registered... Show more
Sourcing and Procurement of Maintenance, Repair, and Operations Items.Location: 5325 Old Oxford Road, Durham, NC Rate: $40/HR.Required Education: High School Diploma or equivalent.Experience | Know... Show more
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.They process Checkout and/or Return transactions, as well as monitor and maintai... Show more
Reports To: Front Desk Supervisor/Front Office Manager .General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any an... Show more
Senior Administrator - Desk Side Services.The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools.This p... Show more
Do you exercise patience daily and enjoy helping others? Are you motivated to achieve positive results and want to have fun in a fast-paced environment? Do you want to join a robust culture of perf... Show more
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers to building wealth.At the core of what Self-Help does is a drive to create ... Show more
Senior Manager of Estate Desk and Philanthropy.The Senior Manager of Estate Desk and Philanthropy will serve as the business lead on the strategy, development, and ongoing evolution of Fidelity Cha... Show more
The average salary range is between $ 38,949 and $ 64,388 year , with the average salary hovering around $ 50,700 year .
The average salary range is between $ 35,100 and $ 62,462 year , with the average salary hovering around $ 42,900 year .
The ITS Desktop Support Technician reports to the ITS Manager and is responsible for computer operations, helpdesk services, installation and support for new and existing computer systems and application software and field support.
In addition, the position is responsible for regional support and participation in various ITS team meetings based on strategic plan and/or organizational efforts.
This position requires working in the office for four days each week, with one day designated for remote work.
There is a possibility of reducing in-office days depending on program needs and at the discretion of the ITS Manager. **Please note: This position requires travel up to 50% within the NC region. **Company Vehicle will be used for site visits for technical support. You must have a valid drivers license.** RESPONSIBILITIES User Support and Ticketing System * Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, printers, cell and desk phones. * Respond to all queries over the phone and via email. * Monitor ticket queue, ensure response time and ensure First contact triage/info gathering * When needed conduct new hire on boarding of new staff. * Follow up with customers to ensure the issue has been resolved in satisfaction. * Assist as necessary in retrieving and presenting necessary reports and documents. System Set-Up and Monitoring * Set up and manage user accounts and permissions to consent access to a network. * Upholding and testing security, blocking unapproved access through Microsoft 365 Admin Security Center. * Setting up the Organization’s computer system to meet specific business goals of VOACC staff and new hires in the respective areas. * Monitoring day-to-day computer performance. * Update and maintain the computer inventory and equipment via Zendesk & Paycom. Systems Management * Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, and audio-visual systems connections. * Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors. * Coordinate with vendors to resolve technical problems with desktop computing equipment and software. * Endorse and apply upgrades to systems to ensure durability. * Resolve hardware and network connectivity issues. * Validate & approve VPN access for all remote users through Active Directory accounts. * Assist in technical upgrading and maintaining of entire desktop systems.
PC updates and software installation are complete 100% * Support in testing and deployment of new applications and systems. * Train and guide staff hardware and software usage. EFFECT ON END RESULT * Resolves and closes tickets within 48 hours of ticket handling. * Customer service and response time is rated at exceeding expectations. * Ensures all users are trained and prepare to do self-trouble shooting when possible. * Provide creative and innovative ways to address concerns from users.
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