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Help desk Jobs in Fort Wayne, IN
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IT Help Desk Technician
Allstar TechnologiesFort Wayne, IN, US- Promoted
Service Desk Manager
Corsica Technologies, LLCFort Wayne, IN, US- Promoted
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Hilton Hotel Brands - Front Desk Agent $16-$35 / hr
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Front Desk
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Courtyard Fort Wayne, INFort Wayne, IN, USIT Help Desk Technician
Allstar TechnologiesFort Wayne, IN, US- Full-time
Job Description
Job Description
ABOUT THIS POSITION
Allstar Technologies seeks an experienced IT professional who loves delighting people and tackling complex problems. You’re passionate about helping others, skilled at troubleshooting with ease, thrive when problem solving, and committed to growth. A goal-oriented, fast-paced environment is your ideal setting, and you bring a solid technical foundation with a curiosity for technology.
Playing an essential role in service delivery for our clients, you’ll respond to reactive “break / fix” issues. Daily, you’ll build relationships with customer staff and become intimately familiar with their environment.
This position is supported by our experienced and diverse team. From day one, you’ll be assigned a mentor.
WHAT YOU WILL BE DOING
- The Tier 1 IT Technician is responsible for handling first level support of IT service requests in a professional and timely manner. This relates to all technology including workstations, servers, printers, networks, and vendor specific hardware and software.
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Basic technical support at the network level : WAN and LAN connectivity, routers, firewalls, and security.
- Basic remote access solution support : VPN, Terminal Services, and Citrix.
- Resolve system alerts and notifications from the remote monitoring and management system through service tickets.
- Support of disaster recovery solutions.
- Enter work as service tickets in ticketing system as it occurs, including entering all time and expenses.
- Receive and dispatch tickets efficiently and to the appropriate resources.
- Escalate service requests that require engineer level support.
- Improve customer service, perception, and satisfaction.
- System documentation maintenance and review in ticketing system.
- Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes, andagreed outages.
- Engage in our professional and exciting work culture.
- Review relevant publications and online materials to remain up to date with current and future technologies emerging in the industry.
QUALITIES YOU SHOULD HAVE
TECHNICAL QUALIFICATIONS & SKILLS REQUIRED
BENEFITS
About Allstar Technologies