Help desk Jobs in Garden Grove, CA
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Help desk • garden grove ca
Last updated: 2 days ago
Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls / day ...Show moreLast updated: 30+ days ago
The Orange County Department of Education (OCDE) serves some of Orange County's most vulnerable student populations and provides support and mandated fiscal oversight to 28 school districts serving...Show moreLast updated: 7 days ago
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show moreLast updated: 30+ days ago
Strong communication, customer service, time management and organizational skills.Working towards Bachelor’s degree in Computer Science, Business or IT certifications or equivalent relevant experie...Show moreLast updated: 30+ days ago
Monitor residents and guests coming in and out of the community.Assist residents with requests as needed .Maintain a neat and clean front desk and entrance area.
Respond to emergencies and supply e...Show moreLast updated: 13 days ago
Career Advancement Opportunities.Are you a pet lover with a passion for customer service? If so, we’d like to hear from you! We are seeking an outgoing and organized individual to be the.As the Fro...Show moreLast updated: 30+ days ago
Cosmetic Dermatology of OC Anaheim - Anaheim, CA.We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments.
We have over 145 clinics, over 350 providers, and ...Show moreLast updated: 7 days ago
We're looking for a motivated and customer-focused.In this role, you'll be the first point of contact for employees experiencing technical issues, providing timely and effective support to keep our...Show moreLast updated: 30+ days ago
As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and...Show moreLast updated: 30+ days ago
Having a friendly, professional attitude is a must! Work from home the role must be able to work independently with direction and guidance from your team leads and manager.EST, I shift for 11am-8pm...Show moreLast updated: 7 days ago
Responsible for performing a variety of tasks, including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections; pro...Show moreLast updated: 2 days ago
Front Desk Manager Opportunity At Gold's Gym SoCal.If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading! Gold's Gym Soc...Show moreLast updated: 30+ days ago
Full-Time | Non-Exempt | In Office.About Commercial Bank of California.Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institu...Show moreLast updated: 7 days ago
Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.
Based in sunny Southern California, our.The RSC is where...Show moreLast updated: 4 days ago
Hiller Los Angeles - Orange, CA.The Hiller Companies, LLC has an immediate opening for.IT Help Desk Tier II Technician.If you are a dedicated professional with a passion for fire protection and saf...Show moreLast updated: 7 days ago
A POS Help Desk Technician is responsible for providing phone support to end users on a variety of issues and working in a team environment to provide exceptional customer service.Technician will b...Show moreLast updated: 7 days ago
Americor is seeking an IT Helpdesk Analyst, Level 1, to join our growing team as our technology takes off and our customer base (as well as internal employees) grow.
The Service Desk Technician will...Show moreLast updated: 7 days ago
A company is looking for a Help Desk Manager to lead its Business Operations Services Center Help Desk operations.Key Responsibilities Lead and manage the Help Desk team, including recruitment, t...Show moreLast updated: 30+ days ago
Job Title : Help Desk Technician I .Department : Information Technology .PRIMARY FUNCTIONS : The primary responsibility of the HomeXpress IT Help Desk Technician I is to provide end-user support conn...Show moreLast updated: 3 days ago
- Promoted
Help Desk Analyst
Byram HealthcareHuntington Beach, CA, United StatesFull-time
Short Term Help Desk Technician
Orange County Department of EducationCosta Mesa, CA, United StatesFull-time
- Promoted
Pharmacy Operations Help Desk Manager
CencoraOrange, CA, USFull-time
Help Desk Analyst Level-1
Boot BarnIrvine, CAFull-time
Front Desk Representative
Kisco Senior LivingOrange, CA, United StatesFull-time
Front Desk
Huntington Beach Veterinary HospitalHuntington Beach, CA, USPart-time
Help Desk Analyst
Platinum Dermatology PartnersAnaheim, CA, United StatesFull-time
- Promoted
Help Desk Support Technician
Crittenton Services for Children and FamiliesFullerton, CA, United StatesFull-time
- Promoted
Online Help Desk Associate
TradeJobsWorkforce90720 Los Alamitos, CA, USFull-time
Service Desk Analyst
Shield IncAnaheim, CA, United StatesFull-time
- Promoted
Help Desk Specialist
Alliant Insurance ServicesIrvine, CA, United StatesFull-time
- Promoted
Front Desk Manager
Gold's GymCerritos, CA, USFull-time
- Promoted
Help Desk Technician
Commercial Bank of CaliforniaIrvine, CA, United StatesFull-time
IS Help Desk Technician
TillysIrvine, CA, United StatesFull-time
- Promoted
Help Desk Technician, Tier II
The Hiller CompaniesOrange, CA, United StatesFull-time
- Promoted
POS Help Desk Technician
Focus Point Of SaleIrvine, CA, United StatesPart-time
- Promoted
IT Help Desk Analyst
AmericorIrvine, CA, United StatesFull-time
Help Desk Manager
VirtualVocationsFullerton, California, United StatesFull-time
Help Desk Technician I
HomeXpress Mortgage CorpSanta Ana, California, USAFull-time
The average salary range is between $ 35,100 and $ 57,200 year , with the average salary hovering around $ 46,000 year .
- civil service (from $ 41,860 to $ 235,000 year)
- associate veterinarian (from $ 100,000 to $ 225,000 year)
- associate dentist (from $ 150,000 to $ 221,000 year)
- principal software engineer (from $ 165,000 to $ 205,000 year)
- dentist (from $ 30,000 to $ 200,000 year)
- psychiatrist (from $ 27,052 to $ 200,000 year)
- backend developer (from $ 102,375 to $ 196,125 year)
- platform engineer (from $ 121,000 to $ 191,818 year)
- senior software engineer (from $ 130,000 to $ 190,000 year)
- product owner (from $ 112,050 to $ 188,675 year)
- Mesquite, TX (from $ 47,127 to $ 114,400 year)
- Dayton, OH (from $ 41,496 to $ 107,500 year)
- Surprise, AZ (from $ 29,250 to $ 91,250 year)
- Arlington, TX (from $ 46,000 to $ 86,667 year)
- Boston, MA (from $ 50,000 to $ 83,200 year)
- Baltimore, MD (from $ 42,640 to $ 83,000 year)
- Murfreesboro, TN (from $ 49,969 to $ 82,500 year)
The average salary range is between $ 35,100 and $ 62,462 year , with the average salary hovering around $ 42,900 year .
Help Desk Analyst
Byram HealthcareHuntington Beach, CA, United States30+ days ago
Job type
- Full-time
Job descriptionPerforms additional duties as directed. BA / BS degree, preferably in Computer Science, or equivalent experience is preferred 3+ years of related Technical Support, Help Desk, or Service Desk experience in an IT setting Experience working with a knowledge base or knowledge tool Experience using and supporting IP phone systems Experience troubleshooting remote access tools (VPN) and general connectivity (LAN / WAN) issues by phone Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices Experience in a large corporate environment KNOWLEDGE SKILLS & ABILITIES : Working knowledge of Active Directory Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010 Able to work in a team oriented, collaborative environment with a strong customer service focus Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment Able to build rapport with a variety of personality types and users at all levels Able to communicate to and work with senior management and end users Strong working knowledge of remote access security techniques and products Email architecture, services and protocols, Outlook configurations Citrix, VPN Client and Web Familiarity with Blackberry, iPhone, Android, and airCard / hotspot mobile devices TCP / IP, internet, intranet, Cisco VPN and firewall technologies Exposure to or knowledge of ITIL practices Effective candidates will have shown at least two years of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.
POSITION SUMMARY
Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls / day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high priority / high impact issues, as well as ensure a high degree of customer service and customer focus
ESSENTIAL JOB FUNCTIONS :
- Answers and resolves inbound incidents at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 5 days a week.
- Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.
- Translates complex, technical concepts into easy to understand language to assist non-technically oriented customers.
- Demonstrates a highly developed sense of integrity and commitment to customer satisfaction.
- Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN and VPN access in a Windows 7 environment, offering a variety of level 1 solutions over the phone. Using remote control tools assists customers when needed.
- Troubleshoots corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed; provides feedback on technical documentation for publication in Knowledge Base.
- Monitors the help desk queue and ensures tickets are resolved before the exceeded target completion date / time, or to the customer's satisfaction.
- Accurately, quickly, and typing efficiently records all interactions with customers in an incident management tracking tool.
- Anticipates customer needs and proactively identifies solutions.
- Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time.
- Adheres to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI / PII) and access to corporate systems.
- Escalates high priority, high impact issues to the internal support teams.
- Adheres to a strongly regimented schedule (start / end times, lunches, breaks, off phone time, etc.).
SUPPLEMENTAL JOB FUNCTIONS :
EDUCATION & EXPERIENCE REQUIRED :