Help desk Jobs in Inglewood, CA

Help Desk Analyst needed to join a reputable law firm’s Century City office and technology team. The Help Desk Analyst will work with all levels of Firm personnel and outside service companies to install, maintain, repair and / or upgrade IT hardware or software. In addition, for end users requesting technical service and support, this person will work towards maximizing productivity by providing exceptional user support across the LAN and WAN environments. They will be responsible for providing a solution, responding to urgent requests with a certain degree of calm and confidence, and escalating, when necessary, in order to meet the Firm’s needs.

Help Desk Analyst responsibilities include :

• Provide remote support and visit floor locations in order to install, troubleshoot, maintain and support IT applications and equipment, such as laptops, desktops, mobile devices, printers, monitors, telephones, etc.
• Harness communication skills to respond to all daily requests for IT technical service and support whether via phone, email, voicemail, in-person or via ticket notification.
• Create and update tickets for incident lifecycle tracking, follow-up and root cause resolution, meeting SLA agreements, and standard performance metrics.
• Display the highest level of customer service, interpersonal skills and professionalism by responding to customer needs in a timely and supportive manner, without delay.
• Work with IT leadership and colleagues in the Los Angeles, San Francisco and Orange County offices for daily operations, Firm wide projects and initiatives.
• Demonstrate a unique blend of technical and customer service skills with a professional and pleasant personality.
• Communicate effectively with good listening skills and readily identify with the needs of the customer.
• Contribute to and update the solutions knowledge base, evaluating and reporting trends.
• Maintain knowledge of the Firm’s policies and procedures and Firm-supported technologies, while being aware of current industry trends and technologies.
• Setup and maintain multimedia and video conferencing systems for internal / external meetings.

Qualified Help Desk Analyst should have :

We are targeting a salary range in the 80-86k range, with some flexibility depending on candidate experience. Qualified candidates can email their resume and expect an immediate response!