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Part-time Help desk Jobs in Kansas City, MO

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Help desk • kansas city mo

Last updated: 11 hours ago
Consumer Help Desk Team Lead

Consumer Help Desk Team Lead

UGA FinanceKansas City, MO, US
Full-time
Point-of-Sale (POS) finance company.UGA offers full-time employees a benefit package that includes employer-subsidized health insurance, dental and vision insurance, voluntary life and short-term d...Show moreLast updated: 1 day ago
  • Promoted
Help Desk 1PM-10PM Shift Hybrid

Help Desk 1PM-10PM Shift Hybrid

OracleKansas City, Kansas, USA
Full-time
The shift for this position is 1PM -10PM CST with an hour lunch.This is a hybrid role that is mostly remote with 1 day a week requirement in the office. As a member of the Support organization you w...Show moreLast updated: 2 days ago
Front Desk Receptionist

Front Desk Receptionist

Kansas City Orthopedic AllianceLeawood, KS, United States
Full-time
Kansas City Orthopedic Alliance is the largest, independently owned orthopedic specialty practice in the Kansas City metro area. We have over 60 medical providers practicing out of six locations.Eac...Show moreLast updated: 30+ days ago
  • New!
Help Desk Technician - PT

Help Desk Technician - PT

Midwestern Baptist Theological Seminary IKansas City, MO, US
Full-time
Reports to Director of Technology.Department Technology - Institutional Administration.FLSA Status Hourly, Non-Exempt.To ensure the MBTS information technology systems allow the faculty, staff, and...Show moreLast updated: 11 hours ago
  • Promoted
Flexible Holiday Help

Flexible Holiday Help

Vector MarketingOverland Park, KS, United States
Full-time +1
Looking to enhance your resumé? Vector Marketing is currently holding interviews for entry-level sales representatives to work leading up to the holidays and / or over semester break.Request an inter...Show moreLast updated: 1 day ago
  • Promoted
Front Desk Associate

Front Desk Associate

Atrium HospitalityKansas City, MO, US
Full-time
Kansas City Homewood Suites 7312 NW Polo Drive Kansas City, MO 64153.Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence. The Atrium SPIRIT is a belief in the power of ...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

Hyatt Hotels Corp.Kansas City, MO, United States
Full-time
Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Le...Show moreLast updated: 30+ days ago
  • New!
Front Desk Receptionist

Front Desk Receptionist

Hunter Family VisionOverland Park, KS, United States
Full-time
Join Our Growing Team at Hunter Family Vision as a Front Desk Receptionist!.Hunter Family Vision, a thriving private optometry practice in Leawood, KS, is seeking a dedicated full-time Front Desk R...Show moreLast updated: 12 hours ago
Front Desk Agent

Front Desk Agent

Residence Inn Independence, 3700 Arrowhead Ave, Independence,Independence, MO, US
Full-time
Hotels Family and Build a Legacy of Hospitality!".Arrowhead Ave, Independence, MO 64057.Monday to Friday, Night shifts, Holidays, and Weekends. The Front Desk Agent is responsible for providing...Show moreLast updated: 30+ days ago
  • Promoted
Netflix IT Help Desk Technician

Netflix IT Help Desk Technician

TradeJobsWorkforce64151 Kansas City, MO, US
Full-time
Make an impact in the role of Netflix IT Help Desk Technician to perform responsibilities as a IT Help Desk Technician.Ensure compliance with safety and company policies. Stay adaptable to changing ...Show moreLast updated: 30+ days ago
Front Desk Associate

Front Desk Associate

Genesis Health ClubsKansas City, MO, US
Full-time
This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.Executes pr...Show moreLast updated: 30+ days ago
Help Desk Specialist

Help Desk Specialist

Zachary PiperKansas City, Missouri
Full-time +1
Zachary Piper Solutions is seeking an.Department of the Navy located in.This is a great opportunity to gain experience and grow within the Intelligence will start out as a night shift role, but aft...Show moreLast updated: 30+ days ago
Help Desk Specialist

Help Desk Specialist

Zachary Piper SolutionsKansas City, Missouri, US
Full-time
Zachary Piper Solutions is seeking an.Department of the Navy located in.This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shif...Show moreLast updated: 30+ days ago
Front Desk Associate

Front Desk Associate

Chiefs FitKansas City, MO, United States
Full-time
Job Title : Member Services Team.Directly Reports to : Operations Manager.Welcome to the Member Services Team at Chiefs Fit. You have been selected to play an integral role in providing an exceptional...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

MCR HotelsOverland Park, KS, United States
Full-time
SECTION ONE : MCR Universal Role Standards.The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Greet guests happily upon arrival and throughout their stay w...Show moreLast updated: 25 days ago
Help Desk Technician

Help Desk Technician

Chipton-RossKansas City, MO
Full-time
Industry IT Region MO-Missouri City Kansas City State MO Rate Up to $27.DOE Duration 8 months Description.Chipton-Ross is seeking a Help Desk Technician for a contract opportunity in Kansas City, M...Show moreLast updated: 5 days ago
Service Desk I

Service Desk I

SelectQuote Insurance ServicesOverland Park, KS, United States
Full-time
More than 35 years ago, SelectQuote was founded on one core promise : .We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance...Show moreLast updated: 13 days ago
Technical Help Desk Agent

Technical Help Desk Agent

VirtualVocationsKansas City, Missouri, United States
Full-time
A company is looking for a Technical Help Desk Agent responsible for supporting Federal Government and commercial accounts. Key Responsibilities Provide technical assistance to clients regarding c...Show moreLast updated: 5 days ago
  • Promoted
Front Desk Agent

Front Desk Agent

Grand HotelKansas City, MO, US
Full-time
Welcome to Paradise : Front Desk Agent Wanted! Be the first smile they see at Margaritaville Hotel Kansas City.Are you friendly, outgoing, and passionate about creating unforgettable guest experienc...Show moreLast updated: 30+ days ago
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Consumer Help Desk Team Lead

Consumer Help Desk Team Lead

UGA FinanceKansas City, MO, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

We are a high-growth Point-of-Sale (POS) finance company focused on delivering seamless, embedded lending experiences for consumers and merchants alike.

UGA offers full-time employees a benefit package that includes employer-subsidized health insurance, dental and vision insurance, voluntary life and short-term disability insurance, a Simple IRA with a 3% match, and Paid Time Off, including 4 hours of Volunteer Time Off per year.

Job Summary : The Consumer Help Desk Team Lead resolves complex consumer support tickets; monitors and assists the Consumer Help Desk I & II agents in handling support tickets, and communicates directly with the Contact Center Supervisor.

Principle Responsibilities :

  • Resolve escalated consumer help desk support tickets and escalated phone calls.
  • Provide guidance and training to CHD agents and ASRs.
  • Track and report on support ticket updates in accordance with the merchant support ticket timeline of 5-day acknowledgment / 15-day resolution / 30-day completion.
  • Work with internal teams and merchants to help resolve consumer support tickets.
  • May attend internal meetings to provide technical support and expertise for consumer help desk policies and procedures.
  • Will assist with reviewing disputed support tickets and support resolution as necessary.
  • Maintain detailed records of consumer inquiries.
  • Assist in quality assurance of consumer help desk agents.
  • May help to create consumer help desk policies and procedures
  • Maintain broad and in-depth knowledge of merchant products and services.

Requirements :

Knowledge, Skills, and Abilities :

  • Excellent organizational and time management skills.
  • Excellent verbal and written communication skills, including active listening and facilitation skills.
  • Excellent customer service skills; service-oriented and able to resolve customer grievances.
  • Strong interpersonal skills with a proven ability to collaborate with a team.
  • Demonstrated critical thinking and problem-solving skills.
  • Proficient in Microsoft Office Suite or related software.
  • Basic understanding of clerical procedures and systems such as recordkeeping and filing.
  • Work Experience :

  • 5+ years of contact center experience preferred.
  • Training and Education :

  • High school diploma or equivalent required.
  • Complete all required training as assigned.
  • Working Environment and Requirements to Perform Job Responsibilities

  • Ability to work assigned shifts.
  • Ability to work in a shared office, private office, and / or cubicle in accordance with job duties and responsibilities.
  • Ability to be on location for client services for all work hours.
  • Effective with shifting roles, responsibilities, and expectations in a changing work environment.
  • Ability to see computer screens, read, and complete forms
  • Ability to lift to 10 pounds with the ability to push, pull, bend, reach, and sit.
  • Ability to sit for prolonged periods / work at a desk.
  • Ability to answer the phone in a busy environment – hear callers and be responsive.
  • Ability to work in a high-intensity / fast-paced work environment and be able to multi-task and prioritize.