Help desk Jobs in Plano, tx

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary and Qualifications

Seeking a Patient Care Representative like you who provides expertise and to be a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

What you will do in this role :

Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed

Answers phone calls to the clinic and provides information or refers questions to others as needed

Verifies insurance timely and accurately

Ensures the occupational client’s preference card is followed and occupational procedures

Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information

Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

Maintain patient records and update information as necessary

Assist with administrative tasks such as filing, faxing, and scanning documents

Ensure a clean and organized reception area

Required to cross train to other positions.

Required to complete other duties as assigned.

Schedule :

Your workdays are not consistent so must have full availability 7 days a week including weekends and holidays.

Looking for employees with flexible hours and days to include : weekdays, weekends and holidays from 8 : 00am-8 : 00pm.

Other attributes AFC Urgent Care looks for :

• High standard of work ethic
• Impeccable patient care
• Positive attitude
• Dependability
• Ability to multitask
• Ability to work in a small group / autonomy
• Be a great team player
• Ability to stay focused under pressure
• Ability to manage a schedule with at least 60 patients per day
• Organized
• Computer literate - EMR eClinicalWorks
• Knowledge of medical terminology

What Qualifications you will need :

1 year of clinical experience in a patient care setting is preferred

BLS certification within 30 days of start required

Strong customer service skills

Qualifications :

Previous experience as a medical receptionist or in a similar role is preferred

Knowledge of medical terminology and procedures is a plus

Proficiency in using phone systems and other office equipment

Excellent communication and customer service skills

Strong attention to detail and organizational abilities

Ability to multitask and prioritize tasks effectively

Familiarity with electronic medical records (EMR) systems is desirable

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.