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Help desk Jobs in Riverside, CA
Freelancer / IT / Desktop Support / Help Desk / Field Support / IT Consultant / Technical Support
Axiom TechnologiesCalifornia, North AmericaMFG GENERAL HELP
KrogerRiverside, CA, United States- Promoted
Front Desk Agent
HiltonFontana, CA, United States- Promoted
Front Desk Clerk
Equity Lifestyle Properties, Inc.CA, United States- Promoted
PSYCHIATRIC TECHNICIAN / PSYCHIATRIC VOCATIONAL NURSE EXTRA HELP
County of Sutter CaliforniaSutter County, CA, United StatesSELF-HELP SPONSOR (PART TIME)
Ironwood State PrisonRiverside County, USProfessional Expert - Program Assistant - Educational Opportunities Help Desk
San Bernardino Community College DistrictDistrict Office 550 E. Hospitality Lane Suite 200 San Bernardino, CA, US- Promoted
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UnisysSan Bernardino, CA, United StatesPart-Time Sales Help
LIDSFair, CA, US- Promoted
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Help Desk Specialist
HireologySan Bernardino, CA, United States- Promoted
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Help Desk Specialist
MAXIMUSRiverside, CA, United StatesSenior IT Help Desk & Project Engineer
Biztek Solutions, Inc.Riverside, California, United States, 92507- Promoted
Sitter Wanted - Seeking Help In Riverside
Sitter.comRiverside, California, USAFront Desk Agent
Inland Empire Hotel Management LLCFontana, CA, US- Promoted
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IT Help Desk Support - Level I
K2 Staffing, LLCRiverside, California, USPart-Time Sales Help
LidsRiverside, CA, USIT Help Desk Technician
Merit ServicesCA- Promoted
Desk Assistant
Riverside Harley-DavidsonRiverside, CA, United StatesFront Desk
Black Angus Steakhouse LLCSan Bernardino, California, United States- Promoted
Front Desk Representative
Arrowhead OrthopaedicsSan Bernardino, CA, United StatesFreelancer / IT / Desktop Support / Help Desk / Field Support / IT Consultant / Technical Support
Axiom TechnologiesCalifornia, North AmericaAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Roles and Responsibilities :
- Provide first / second level contact and problem resolution for customer issues.
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
- Provide timely communication on issue status and resolution.
- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
- Maintain ticket updates for all reported incidents.
- Break Fix, fault diagnosis and resolution
- Additional requirements may exist if the offer of employment is extended
- Proven analytical, troubleshooting and problem-solving skills
IT Skills and Experience
In-depth knowledge of :
IT Qualifications
At least two of the following :
Experience in a similar role
Perk & Benefits
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @