Help desk Jobs in Sunnyvale, CA

Salary : $83,965.44 - $101,580.96 Annually

Location : Throughout the County of Santa Clara, CA

Job Type : Extra Help

Job Number : 25-J64-A

Department : County Library

Opening Date : 01 / 13 / 2025

Closing Date : 1 / 27 / 2025 11 : 59 PM Pacific

Bargaining Unit : 01

Description

Under supervision, to perform professional library work.

This recruitment is to establish an Extra-Help eligible list for the County Library.

Typical Tasks

• Provides services to patrons such as evaluating needs, assisting in locating books and materials, and responding to inquiries;
• Offers reader advisory services;
• Informs patrons about library facilities, policies and procedures;
• Participates in identifying the needs of the library community;
• Participates in evaluating current collection and selecting and discarding library materials, as well as ordering materials within prescribed budget;
• Develops subject expertise;
• Learns sources of information and locates specific information;
• Answers reference questions; refers questions requiring advanced knowledge to a Librarian II or Supervising Librarian;
• Develops specialized library programs for specific patron groups;
• Speaks to school and community groups regarding library programs and resources;
• May conduct book talks and story times and perform puppet shows;
• Designs displays and exhibits;
• Participates in organizing the physical interior of the library;
• Compiles bibliographies, book lists and other resource lists;
• Prepares reports or creates content for library blogs or website;
• Provides outreach services to communities;
• Familiarizes and trains library patrons in the use of digital materials; promotes reading and use of digital resources for all ages;
• Assists and trains users to operate public equipment, connect to the internet, use library software applications, and access library services from remote locations;
• Uses information discovery tools, including the library's catalog, core library databases, and internet search engines;
• Performs basic troubleshooting of technical problems and resolves or refers technical issues to appropriate personnel;
• Accesses and uses basic assistive technologies, where appropriate, to ensure that all users have equitable access to technology;
• Participates in District-wide committees, work teams, and projects;
• Keeps abreast of professional trends and developments, including technology;
• Organizes and maintains special collections;
• May participate in supervising and training volunteers;
• Participates in professional organizations and attends workshops and meetings;
• Compiles selection aid book lists for use in community libraries;
• Interprets cataloging and classification rules and practices for staff;
• Conducts original cataloging as needed;
• May supervise work flow of the technical services unit;
• May assist in providing information to information systems staff and / or vendors to achieve compatibility with Santa Clara County Library computer systems;
• Consults with publishers' representatives concerning acquisition problems and programs;
• Participates in needs assessments and in establishing or modifying procedures for acquisitions, cataloging and / or processing;
• May have in-charge responsibility for the library and for resolving routine operating problems, in the absence of a Librarian II or Supervising Librarian;
• May be assigned as a Disaster Service Worker, as required;
• Performs other related duties as required.

Employment Standards

Possession of a Master's Degree in Library Science or its recognized equivalent from a library school accredited by the American Library Association.

Possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County Drivers Permit.

Knowledge of :

Ability to :

The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more

The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.

In addition to the amazing perks above, the County also offers the additional benefits below.

Retirement Benefits

The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.

Health Flexible Spending Account

The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.

Dependent Care Assistance Program (DCAP)

The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.

Life and AD&D

The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.

Employee Assistance Program (EAP)

The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial / legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.

Employee Wellness

The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.

Education Reimbursement

A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.

NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.

REQUIRED) Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer :

a) Employer name(s)

b) Job title(s)

c) Start / end dates of employment

d) Total hours worked per week

e) Description of task(s) performed Do you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?

What is the highest level of education you have completed?

Do you possess a Master's Degree in Library Science or its recognized equivalent from a library school accredited by the American Library Association?

How many years of experience do you have serving a wide variety of individuals including, but not limited to, cultural, racial, economic, and ethnic diversity?

Please describe your experience serving a wide variety of individuals including, but not limited to, cultural, racial, economic, and ethnic diversity. In your response, include the name of employer(s), job title(s), dates of employment and hours worked per week or list any relevant training or educational experience, including the name of school or institution. If none, type N / A.

Do you have experience in any of the following library tools, methods and / or procedure areas? Check all that apply :

Please describe your experience with the areas selected above. In your response, please include employer name(s), job title(s), dates of employment, hours worked per week, and detailed description of duties or list any relevant training or educational experience, including the name of school or institution. If none, type N / A.

Describe your experience in establishing and maintaining effective working relationships. In your response, please include employer name(s), job title(s), dates of employment, hours worked per week, and detailed description of duties. If none, type N / A.

Describe your experience working with digital devices such as computers, laptops, tablets, smart phones and eBook readers that are commonly used by customers to access information and / or library services.

Select the language(s) that you are fluent in : (check all that apply)

If you selected other in the question above, please specify.

For the language(s) selected, what is your competency level? (check all that apply) If you are fluent in more than one language, select your highest level of competency. If selected for a bilingual position, you must take and pass the language proficiency exam prior to appointment.

Please complete this survey carefully. Your indicated responses will determine whether or not you will be referred for a specific position (i.e., geographical location). Please place a mark next to the location(s) in which you would be willing to work.

Which service groups are you willing to work with?

Are you willing to work full-time or part-time?

How did you find out about this job?

If you selected an event / fair or other in the question above, please specify. If not, type N / A.

Required Question