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Part-time Help desk Jobs in Tampa, FL

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Help desk • tampa fl

Last updated: 1 day ago
Bilingual IT Help Desk Customer Service Representative

Bilingual IT Help Desk Customer Service Representative

IntelliswiftTampa, FL, United States
Full-time
Help Desk Analyst is responsible for providing technical / application support to Client employees in the Field and Scientific divisions via phone, ticket or chat inquiries.Expectations include an ab...Show moreLast updated: 14 days ago
Senior Help Desk Technician

Senior Help Desk Technician

CGSTampa, Florida, United States, 33602
Full-time
CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, con...Show moreLast updated: 17 days ago
  • Promoted
Front Desk

Front Desk

THE PERFORMANCE LAB LLCTampa, FL, US
Full-time
The Front Desk position serves as the primary point of contact for visitors, clients, and staff, ensuring a welcoming and professional environment. This role is critical in managing the flow of comm...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk

Front Desk

Arch Amenities GroupTampa, FL, United States
Full-time
Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate.This position will be located at The Epicurean Hotel at the prestigious Spa Evangeline.The...Show moreLast updated: 1 day ago
  • Promoted
Front Desk Agent

Front Desk Agent

Next Coms TalkTampa, FL, US
Full-time
Next Coms Talk is a forward-driven communications and customer-experience company dedicated to delivering exceptional service at every point of contact. We pride ourselves on professionalism, consis...Show moreLast updated: 30+ days ago
Help Desk Technican

Help Desk Technican

Synchronicity IncTampa, FL, US
Full-time
Job SummaryWe are seeking a skilled and customer-focused Help Desk Technician to provide technical support and assistance to end-users. This role involves troubleshooting hardware, software, and net...Show moreLast updated: 3 days ago
Senior Help Desk Technician

Senior Help Desk Technician

Contact Government Services, LLCTampa, FL, US
Full-time
Employment Type : Full Time .CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior mana...Show moreLast updated: 30+ days ago
Help Desk Technician

Help Desk Technician

First Coast SecurityTampa, FL, United State
Full-time
First Coast Security is seeking an Entry-Level Help Desk Technician to join our team.In this role, you will work remotely to provide technical support to our employees and clients.As a Help Desk Te...Show moreLast updated: 30+ days ago
Help Desk Support Tier II

Help Desk Support Tier II

Lucayan Technology Solutions LLCTampa, FL, US
Full-time
Location : MacDill Air Force Base, Tampa, FL.Employment Type : Full-Time, On-Site.Clearance Requirement : Active DoD Secret Clearance. Lucayan Technology Solutions is seeking an IT ...Show moreLast updated: 30+ days ago
Computer Help Desk Technician

Computer Help Desk Technician

Paragon TechnologyTampa, FL, US
Full-time
The Computer Help Desk Technician provides Tier 1 and Tier 2 end-user support for the Joint Communications Support Element (JCSE) personnel at McDill AFB, FL. This role is responsible for incident i...Show moreLast updated: 1 day ago
TECH SVCS - Bilingual IT Help Desk Customer Service Representative Bilingual IT Help Desk Customer Service Representative

TECH SVCS - Bilingual IT Help Desk Customer Service Representative Bilingual IT Help Desk Customer Service Representative

MindlanceTampa, FL
Full-time
As a member of the Specialty Service Desk, the Help Desk Analyst is responsible for providing technical / application support to company employees in the Field and Scientific divisions via phone, tic...Show moreLast updated: 30+ days ago
IT Technical Support Specialist-Help Desk

IT Technical Support Specialist-Help Desk

ProCare Inc.Tampa, FL, US
Full-time
IT Technical Support Specialist-Help Desk maintains highly available client and mobile voice and data systems for the enterprise under the direction of the Senior Director of Technology.Pay salary ...Show moreLast updated: 30+ days ago
TECH SVCS - Bilingual IT Help Desk Customer Service Representative

TECH SVCS - Bilingual IT Help Desk Customer Service Representative

TechDigital GroupTampa, FL, United States
Full-time
Position : Consultant Position for WW / US Medical Communications Manager.Client is a global biopharmaceutical company whose mission is to develop and deliver innovative medicines that help patients p...Show moreLast updated: 14 days ago
Bilingual IT Help Desk Customer Service Representative

Bilingual IT Help Desk Customer Service Representative

Intelliswift Software IncFL - Tampa
Full-time
Bilingual IT Help Desk Customer Service Representative.Help Desk Analyst is responsible for providing technical / application support to Client employees in the Field and Scientific divisions via pho...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Coordinator

Front Desk Coordinator

Florida Digestive Health SpecialistsTampa, FL, US
Full-time
We are seeking an organized Front Desk Coordinator with a strong commitment to patient care.The ideal candidate will be responsible for providing exceptional customer service to patients, managing ...Show moreLast updated: 6 days ago
IT Support Services I - Help Desk

IT Support Services I - Help Desk

CourserTampa, FL, US
Full-time
We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be re...Show moreLast updated: 30+ days ago
Bilingual IT Help Desk Customer Service Representative

Bilingual IT Help Desk Customer Service Representative

Sunrise SystemsTampa, Florida, United States
Full-time
Quick Apply
Job Title : Bilingual IT Help Desk Customer Service Representative.W2 Contract (Possible Extension based on performance). Looking for 10 : 30 7 PM shift but our hours are 7 7 so shift always subjec...Show moreLast updated: 30+ days ago
Front Desk Agent

Front Desk Agent

TPG Hotels Resorts and MarinasTampa, FL, United States
Full-time +1
The Front Desk Agent is the first point of contact for guests and clients entering the establishment.They are responsible for providing excellent customer service, managing administrative tasks, an...Show moreLast updated: 14 days ago
  • Promoted
FRONT DESK AGENT

FRONT DESK AGENT

Crestline Hotels ResortsTampa, FL, US
Full-time
Front Desk Agent At Residence Inn By Marriott Tampa / h2pDo you love interacting with people? Are you a social person? If so, the Residence Inn by Marriott Tampa at USF / Medical Center has a position ...Show moreLast updated: 10 days ago
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The cities near Tampa, FL that boast the highest number of help desk jobs are:
Bilingual IT Help Desk Customer Service Representative

Bilingual IT Help Desk Customer Service Representative

IntelliswiftTampa, FL, United States
14 days ago
Job type
  • Full-time
Job description

Job Summary :

Help Desk Analyst is responsible for providing technical / application support to Client employees in the Field and Scientific divisions via phone, ticket or chat inquiries. Expectations include an ability to build rapport and develop relationships with end users, strong problem resolution / troubleshooting skills and an ability to provide a high percentage of First Level Resolution.

What you get to do every day :

  • Accept incoming calls, redirect calls / tickets, if necessary, to appropriate support groups for resolution while identifying and setting end user expectations for follow?up during the initial interaction.
  • Handle incoming chats within department SLA.
  • Provide follow?up and status update inquiries to end users on your daily open ticket queue guideline.
  • Utilize Knowledgebase to address end user inquiries and create Knowledgebase draft articles to address knowledge gaps.
  • Create tickets and document all activities in Client ticket system (ServiceNow).
  • Escalate more complex problems or unresolved issues to next level of support.

NOTE : Responsibilities of this role are not limited to the details above.

Qualifications :

  • Bilingual (English / Portuguese)
  • Minimum of 2 years Help Desk experience
  • Excellent Customer Service skills
  • Experience with call center telephony and ticket system software (Remedy, ServiceNow, Salesforce)
  • Experience supporting applications running on Windows operating system
  • Experience supporting web based applications
  • Strong analytical skills and demonstrated ability to troubleshoot
  • Flexibility for working hours (Any shift between 7am thru 7PM Monday - Friday)
  • Must be able to work remotely at least 50% of the time
  • Basic understanding of ITIL Methodology (not a requirement)
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