Help desk Jobs in Washington, DC
Last updated: 15 hours ago
Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during for our OMC customer.Provide IT support ser...Show moreLast updated: 25 days ago
Simplicity is modern digital services company that delivers innovative federal and commercial IT solutions designed to improve the health and lives of millions of Americans while defending our nati...Show moreLast updated: 1 day ago
We are seeking a skilled and customer-focused Help Desk Engineer to join our IT support team.The ideal candidate will be responsible for providing Tier 1 and 2 technical support, troubleshooting ha...Show moreLast updated: 2 days ago)
Pinnacle Government Solutions is a minority-owned small business that provides Software and Cloud Engineering Solutions for our Department of Defense and Federal Civilian agencies.We bring SME-leve...Show moreLast updated: 14 days ago
Help Desk Technician, Washington, DC.This Help Desk Technician position will provide hands-on technical support related to computer systems, hardware, or software.
This Help Desk Technician position...Show moreLast updated: 30+ days ago)
A3T is looking for a Help Desk Specialist to support our team in execution of Information Technology (IT) and Cyber Security (CS) support to a federal government agency and its mission partners.Job...Show moreLast updated: 30+ days ago
Secure our Nation, Ignite your Future.Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.
Northern Virginia and Maryland.If y...Show moreLast updated: 30+ days ago
Come build new things with us and advance your career.At HTC Global you'll collaborate with experts.You'll join successful teams contributing to our clients' success.
You'll work side by side with o...Show moreLast updated: 2 days ago
Active Secret clearance needed for consideration •.Zachary Piper Solutions seeks a.This is a long term project supporting Mission Critical work! This opportunity is.
Secret Clearance as well as a Sec...Show moreLast updated: 7 days ago
Must be willing to undergo a CI polygraph Journeyer or Junior : Possess and applies skills on multiple complex work assignments.
Assignments may be broad in nature, requiring originality and innovati...Show moreLast updated: 30+ days ago
The Help Desk Manager will provide guidance & support for the U.Department of State (DOS), Bureau of Population, Refugees, and Migration (PRM) Refugee Processing Center (RPC) Operations.Th...Show moreLast updated: 30+ days ago
We are seeking a highly motivated and detail-oriented Help Desk Support Specialist to join our team.In this critical role, you will be the first point of contact for users experiencing issues with ...Show moreLast updated: 11 days ago
Trillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team.Microsoft 365 Admin experience.
Associate or bachelor's degree preferred.Experien...Show moreLast updated: 12 days ago)
OverviewThe Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for phone, remote, and in-person support to users in the areas of e-mail, direct...Show moreLast updated: 15 hours ago
Carr Workplaces provides the space, tools, connectivity and community to help your business thrive.From start-ups to fast growing companies, we’re in your corner.We've got supportive staf...Show moreLast updated: 1 day ago
Global Resource Solutions, Inc.GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Help Desk Specialist II.
The Help Desk Specialist II provide...Show moreLast updated: 12 days ago
We empower our teams, contribute to our communities, and operate sustainably.Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.Our Mis...Show moreLast updated: 30+ days ago
- Promoted
Service Desk (Help Desk)
TM3 Solutions IncWashington, DC, United StatesFull-time
- Promoted
Help Desk Engineer
eSimplicitySilver Spring, MD, USFull-time
- Promoted
Help Desk Technician
Addison GroupSilver Spring, MD, US$25.00–$27.00 hourly
Full-time
- Promoted
Help Desk Analyst
DMI (Digital Management, Inc.)Arlington, VA, United States DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA.With a focus on end-to-end managed IT services, including managed mobility, cloud, cyberse...Show moreLast updated: 30+ days ago
- Promoted
Help Desk Team Lead
Pinnacle Government SolutionsWashington, DC, United StatesFull-time
Help Desk Technician
Next Step Systems – Recruiters for Information Technology Jobs Top IT Recruiting FirmWashington D.C., DC, USAFull-time
Help Desk Specialist
Agil3 Technology Solutions (A3T)Washington, DC, USQuick Apply
Help Desk Manager
ST2 ManTech Advanced Systems IntlCustomerSite,Washington,DC, 203OFull-time
- Promoted
IT Help Desk
HTC Global Services IncBethesda, MD, USFull-time
- Promoted
Help Desk Analyst
Zachary PiperArlington, VA$65,000.00–$72,000.00 yearly
Help Desk Specialist
A2 FederalWashington DC, Washington DC, United StatesFull-time
Help Desk Manager
GDITRosslyn, VA, USA$80,226.00–$133,973.00 yearly
Full-time
- Promoted
Help Desk Technician
Blue Rose Consulting Group, Inc.Washington, DC, US$80,000.00–$90,000.00 yearly
Full-time
- Promoted
Sr Help Desk Analyst
Trillion Technology SolutionsWashington, DC, USFull-time
Help Desk Analyst
DMI (Digital Management, LLC)Arlington, VA, US DMI is a leading global provider of digital services working at the intersection of public and private sectors.With broad capabilities across IT managed services, cybersecurity, cloud migration and...Show moreLast updated: 30+ days ago
- Promoted
- New!
Help Desk Manager
Credence Management Solutions, LLCFalls Church, Virginia, United StatesFull-time
- Promoted
Help Desk Technician
Carr WorkplacesWashington, DC, US$60,000.00–$65,000.00 yearly
Full-time
- Promoted
Help Desk Specialist II
Global Resource Solutions, Inc.Washington, DC, USFull-time
Help Desk Coordinator
DonohoeWashington, DC, US Complete Building Services (CBS) is a company that is passionate about the operation and maintenance of buildings / facilities in the commercial and government sectors.
At CBS, we celebrate and empowe...Show moreLast updated: 30+ days ago
Help Desk Supervisor
00100 LEIDOS, INC.Camp Springs, MD$49,400.00–$89,300.00 yearly
Full-time
Service Desk (Help Desk)
TM3 Solutions IncWashington, DC, United States25 days ago
Job type
- Full-time
Job descriptionProvide surge support to NSGB in support of OMC Users participating in court hearings, trial activities, and other events as required. Provide VTC support for scheduling, call setup, testing, and troubleshooting measures. Facilitate mapping and troubleshooting user access to shared network resources. Provide support for computer peripheral device requests, installation, and troubleshooting IAW established policies and procedures. Provide support for software requests, installation, and troubleshooting IAW established policies and procedures. Provide support for mobile device requests, issuance, accountability, troubleshooting, and retrieval IAW government approved processes. Provide PKI Trusted Agent (TA) support, this is includes but is not limited to; submitting new token requests, retrieving, issuing tokens, and the collection / turn-in of returned / expired tokens IAW established policies and procedures. Provide voice over Internet protocol (VOIP) and Secure VOIP troubleshooting, this includes port activation requests, connectivity, and trouble ticket submission. Troubleshoot all information system hardware line replaceable units (LRU). Provide maintenance and support for local / networked printers, scanners, digital senders, and other multi-function devices. The contractor will procure replacement parts (e.g. Fuser) and other consumables (e.g. Toner) on a cost reimbursable basis as required. Provide transportation, delivery and setup of IT assets throughout the NCR and NSGB. The Government will provide transportation to Guantanamo Bay, Cuba and for shipment of IT assets. Provide desk side training to the end user for standard software and equipment issues as requested. Desk side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and Must be US Citizen Active Top Secret SCI Clearance Bachelors Degree in Computer Science or related field preferred or 5+ years of experience delivering tasks of a similar size / scope CCNA Security CySA+ GICSP GSEC Security+ CE SSCP CASP+ CE CCNP Security CISA CISSP (or Associate) GCED GCIH
JOB DESCRIPTION :
Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during for our OMC customer.
ROLE AND RESPONSIBILITIES :
- Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident Categorization.
- Provide timely customer feedback, monitor / update the status of assigned tickets, and ensure warm hand-off and / or ticket escalation.
- Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community.
- Provide O&M support for OMC desktop, laptop, and tablet information systems.
- Image information systems using government provided operating system images.
- Provide onboarding and provisioning of new accounts, and deprecation for users departing the organization.
- Submit tickets for all reported incidents, work orders, and service requests. They are required to utilize Government approved tools to accurately report, document, administer, and resolve customer issues.
Must have working knowledge of the following tools :
BMC Remedy for ticket tracking and routing; and Microsoft SharePoint, as a knowledge management repository for SOP’s.
web based IT training.
QUALIFICATIONS AND EDUCATION REQUIREMENTS :
REQUIRED CERTIFICATIONS :
Must be IAT Level II (applicant will at least have one of the following certs) :