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Help desk manager Jobs in Columbus, OH

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Help desk manager • columbus oh

Last updated: 13 hours ago
  • Promoted
Help Desk Technician

Help Desk Technician

Astute Technology Management LLCColumbus, OH, US
Full-time
M-F, office open 7am to 6pm EST.This position is on-site in our Dublin, Ohio location and will be moving to our Columbus, Ohio office after the training period. Hybrid option available after 90 days...Show moreLast updated: 13 days ago
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Technical Help Desk Associate

Technical Help Desk Associate

Insight Global HealthcareColumbus, OH, US
Full-time
Required Skills & Experience.A client of Insight Global is looking for a PC / Desktop Support technician to work onsite 5 days a week in Columbus, Ohio. Seeking PC Technician with primary responsi...Show moreLast updated: 7 days ago
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Service Desk Site Manager

Service Desk Site Manager

Morgan StanleyColumbus, OH, US
Full-time
We are seeking an experienced manager to lead our established Service Desk team.The ideal candidate will be a strategic leader with a vision for motivating the team to deliver world-class service.A...Show moreLast updated: 30+ days ago
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Help At Home - RN

Help At Home - RN

Help at HomeColumbus, OH, US
Full-time
Start Your Career with Help at Home – Now Hiring Registered Nurses!.Make a Lasting Impact in Your Community – Apply Today!. At Help at Home, we are a widely recognized leader in providin...Show moreLast updated: 30+ days ago
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Help Desk Supervisor

Help Desk Supervisor

SteampunkColumbus, OH, US
Full-time
We are searching for a dedicated, supportive Help Desk Supervisor who can coach and motivate contact center representatives as they field calls from customers. The help desk supervisor will assist i...Show moreLast updated: 30+ days ago
IT Service Desk Manager

IT Service Desk Manager

SafeliteCOLUMBUS, OH
Full-time
Does this position interest you?.You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do.But beyond the glass, we're...Show moreLast updated: 30+ days ago
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Part-Time Sales Help

Part-Time Sales Help

LIDS CorporationColumbus, OH, US
Part-time
For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide.Officially licensed produ...Show moreLast updated: 30+ days ago
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Help At Home - RN

Help At Home - RN

Help At HomeColumbus, OH, United States
Full-time
Start Your Career with Help at Home - Now Hiring Registered Nurses!.Make a Lasting Impact in Your Community - Apply Today!. At Help at Home, we are a widely recognized leader in providing exceptiona...Show moreLast updated: 30+ days ago
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Help Desk Manager

Help Desk Manager

VirtualVocationsColumbus, Ohio, United States
Full-time
A company is looking for a Help Desk Manager.Key Responsibilities Ensure adherence to client's processes and SLAs, manage workload across teams, and delegate tasks Develop and execute procedures...Show moreLast updated: 1 day ago
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Help Desk Technician

Help Desk Technician

InsideHigherEdColumbus, Ohio, United States
Full-time
Screen reader users may encounter difficulty with this site.For assistance with applying, please contact.If you have questions while submitting an application, please review these.Current Employees...Show moreLast updated: 12 days ago
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Corporate Analyst - Help Desk

Corporate Analyst - Help Desk

ComResourceColumbus, OH, US
Full-time
ComResource is looking for a Corporate Analyst – Help Desk.We need someone to assist in troubleshooting and supporting enterprise hardware, software, and device management across corporate an...Show moreLast updated: 13 days ago
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Help Desk Technician

Help Desk Technician

Columbus Fulfillment-DC2Columbus, OH, US
Full-time
Join Road Runner Sports as our next.In this role, you will provide first-line technical support to our retail stores, Support Center Team Members, and Distribution Centers.The Help Desk Technician ...Show moreLast updated: 13 hours ago
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Service Desk Manager

Service Desk Manager

MedVetColumbus, OH, US
Full-time
Veterinarian owned and let for almost three decades, MedVet strives daily to enhance the lives of pets, their loving families, and the veterinary community. We are a growing network of emergency and...Show moreLast updated: 11 days ago
Mgmt / Front Desk - Front Desk Receptionist

Mgmt / Front Desk - Front Desk Receptionist

Senior StarColumbus, OH, United States
Full-time
Front Desk Receptionist (PRN, As-Needed).Harrison on 5th is seeking a PRN Front Desk Receptionist to fill shifts as needed. This position is very important to our community as the front desk is the ...Show moreLast updated: 7 days ago
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Front Desk Clerk

Front Desk Clerk

Olentangy Motor Inn / Crimson Cup Coffee & TeaColumbus, OH, United States
Full-time
Full time Front Desk Clerk benefit package offered : Benefits begin 30 days after you startMedicalDentalVisionLife InsuranceCritical and Accident InsurancePTOHotel Discounts Job Summary : Service gu...Show moreLast updated: 7 days ago
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Sr. Help Desk Tech

Sr. Help Desk Tech

Equitas Health, Inc.Columbus, OH, US
Full-time
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of...Show moreLast updated: 30+ days ago
Service Desk

Service Desk

Syntricate TechnologiesColumbus, OH, United States
Full-time
The Service Desk position provides outstanding customer service at all times.The service desks role is to provide technical assistance and support related to computer systems, hardware, or software...Show moreLast updated: 4 days ago
Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCHilliard, Ohio, United States
Remote
Part-time
We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies. Earn up to $750 a week in your...Show moreLast updated: 1 day ago
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Asset Management - Sales Desk Manager - Executive Director

Asset Management - Sales Desk Manager - Executive Director

Columbus StaffingColumbus, OH, US
Full-time
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.JPMo...Show moreLast updated: 5 days ago
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Help Desk Technician

Help Desk Technician

Astute Technology Management LLCColumbus, OH, US
13 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Overview :

Department : Services

Location : Columbus, Ohio

Regular Hours : 40 per week, M-F, office open 7am to 6pm EST

Pay Range : $19.00 to $24.00 Hourly

Employment Type : Full-time

Exempt Status : Non-Exempt

PTO Classification : H1

Supervisory Role : No

  • This position is on-site in our Dublin, Ohio location and will be moving to our Columbus, Ohio office after the training period. Hybrid option available after 90 days of employment.

About Us

At Astute Technology Management , we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.

Position Overview

As a Help Desk Technician , you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.

Key Responsibilities

  • Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported.
  • Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process.
  • Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated.
  • Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team.
  • Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting.
  • Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks.
  • Conduct and document network audits, and maintain up-to-date client infrastructure records.
  • Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.
  • Qualifications

  • Minimum 2 years' experience in Help Desk or Technical Support.
  • Exemplary customer service skills and a client-first mindset.
  • CompTIA A+ and Network+ (or commitment to complete within 6 months of hire).
  • MTA - Operating, Networking, and Security Fundamentals (or equivalent).
  • Basic network troubleshooting skills.
  • Experience supporting Windows and MacOS environments.
  • Strong communication, active listening, and problem-solving skills.
  • Ability to multi-task, adapt quickly, and work well in a team.
  • Benefits

  • 100% paid employee health care premium
  • 100% paid employee AD&D, STD, and LTD premiums
  • 401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
  • Low-cost dental and vision coverage
  • Financial assistance for ongoing professional development and training
  • Monthly mobile phone allowance
  • 15 days PTO annually (accrued) and Flex Time
  • 6 paid holidays
  • Free snacks and beverages onsite
  • Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.