Help desk manager Jobs in Honolulu, HI

Job Summary :

ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag / General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events, and also manages communications for significant personnel within the area of responsibility. An active TS / SCI clearance is required. To join our team of outstanding professionals, apply today!

Responsibilities

Job Responsibilities :

Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues

Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center

Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management

Performs Local Registration Authority (LRA) duties in accordance with DoD and customer standards.

Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action

This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.

Qualifications

Minimum Qualifications :

Active Top Secret (TS) with SCI eligibility clearance.

IAW DoD 8570.01-M, must meet IAM I minimum qualifications.

Must possess ONE of the following 8570 IAM-I certifications : CAP (Certified Authorization Professional), Security+ CE, CND (Certified Network Defender), Cloud+, GSLC (GIAC Security Leadership Certification) OR HCISPP (Healthcare Information Security and Privacy Practitioner).

Minimum High School Diploma / GED.

Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).

At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.

Basic level skills in system administration and active directory.

The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.

Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.

Posted Salary Range

33 to $37 per Hour

Benefits Information

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Job : Information Technology

Travel : None

Organization : ASE - Akima Systems Engineering

Clearance : TS with SCI Eligibility

Work Type : On-Site

Remote : No

ReqID : 2024-12450