Help desk manager Jobs in Phoenix, AZ

Posting Date

02 / 28 / 25

Application Deadline

03 / 07 / 25

Pay Range

21.75 - $36.25 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type

Unclassified

Department

Clerk of the Superior Court

About the Position

The Help Desk Coordinator provides PC desktop support to customers of the Clerk of the Superior Court. This position is responsible for recognizing, researching, isolating and resolving technical issues relating to PC hardware, software, and information systems so customers experience maximum business continuity.

About Us

Join a team on a mission to provide fair and equitable access to justice.Our department is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community, by actively learning through experiences using both successes and failures as opportunities to learn and grow.Every team member plays a vital role inproviding services for the justice system, the legal community, and the general public.

Proud to Offer

Work with a greater purpose

Tuition reimbursement

Exceptional work-life balance

Opportunities for growth and development within Maricopa County

Low-cost, high-value healthcare for you and your qualifying dependents

Paid vacation, sick time, and parental leave

Extensive wellness program, including healthcare premium discounts

Employee discounts for goods and services

Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1

Learn more at Work With Us | Maricopa County, AZ

We Require

Two years of Help Desk and / or PC desktop support experience, which includes the ability to operate Windows 11 based computer equipment and proficiency with Office 365 software

High school diploma or GED

An equivalent combination of post-secondary education and / or experience may substitute for the minimum qualifications on a year for year basis.

Job Contributions

Acts as primary help desk point of contact, providing technical computer support to more than 600 internal customers, as well as a variety of external customers

Responds to end-user requests for information and assists in problem resolution by answering phone calls and emails from internal and external customers

Maintains contact with users on operational and production problems and follows up with customers to ensure satisfaction and incident resolution

Sends notifications for network outages and application problems

Documents and maintains historical records on production issues by logging system outages and customer calls into helpdesk incident tracking system

Coordinates referrals to appropriate technical and professional personnel for problem resolution

Assists in coordinating the resolution of application issues impacting production

Supports and exemplifies the COSC Factors for Success - Thought, Results, People, Self

Working Conditions

Mostly office setting in high volume, fast-paced environment. Builds constructive relationships with people both similar and different from oneself in an open, friendly, and accepting way.Models supportive, inclusive, and equitable behavior; acts with positive intent, mutual respect, and honesty.Requires long periods of sitting while completing computer activities. Ability to frequently ascend and descend 1-3 steps to work area, with or without accommodation. Ability to lift boxes or other items up to 20 pounds and carry, push or pull from one courthouse to another. May require travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding the use of County vehicles and / or private vehicles use on County business.

Selection Procedure

Only the most qualified candidates will be considered

Consideration will only be given to candidates who submit online applications

Candidates will be contacted primarily through email and their Workday online application profile

Must pass a pre-employment background and / or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!