Help desk manager Jobs in Pittsburgh, PA

Job Description

Job Description

Salary :

Rycon Construction, Inc. is an employee-owned company (ESOP) that provides construction management, general contracting, and design-build services nationwide. Rycon is an ENR Top 400 Contractor and ENR Top 100 Green Contractor). We have nine offices, Pittsburgh, Atlanta, Charlotte, Cleveland, Fort Lauderdale, Fort Myers, Houston, Philadelphia, and Washington, DC., and specialize in new construction, renovations, and adaptive reuse projects. Rycon's portfolio consists of projects and developments in health care, educational (K-12 & higher ed), industrial / warehouse, commercial, multi-unit residential, retail, financial, food service / dining, governmental, hospitality, cannabis, self-storage, and LEED facilities. We excel in preconstruction planning, MEP expertise, with experienced project team members focused on the multiple markets we serve. We also have an in-house Architectural Woodwork & Specialty Fabrication Division that ships / installs nationally.

We are seeking a Help Desk Technician at our Pittsburgh office .

What you will do :

Provide first-level technical support for end users, resolving issues related to Windows laptops, software, printers, and network connectivity.

Diagnose and resolve hardware and software issues, escalating complex problems when necessary.

Assist users with password resets, multi-factor authentication (MFA), and security best practices.

Troubleshoot and support VPN, remote desktop, and mobile device connectivity.

Create, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other enterprise applications.

Deploy and manage applications using PC imaging and app deployment software.

Support mobile device management (MDM) solutions

Perform software installations, updates, and patch management to ensure system security and performance.

Track, maintain, and manage IT inventory, including laptops, desktops, peripherals, and software licenses.

Maintain and update IT documentation, troubleshooting guides, and knowledge base articles to improve self-service support.

Assist with backup and data recovery processes as needed.

Ensure compliance with software licensing and IT security policies.

Provide end-user training on IT best practices, new software, and common troubleshooting steps.

Work closely with IT team to resolve issues and improve IT operations.

Assist with IT onboarding and offboarding, including setting up new hire equipment and deactivating departing employees' accounts.

What you will need to be successful :

3-5 years of experience in an IT help desk or technical support role.

Strong knowledge of Windows operating systems and troubleshooting Windows-based environments.

Experience with Microsoft 365 administration, including user management and email support.

Hands-on experience with Active Directory (AD) for user and group management.

Familiarity with PC imaging software

Experience with app deployment solutions and MDM platforms.

Basic networking knowledge (TCP / IP, DNS, DHCP, VPN).

Excellent customer service skills and ability to communicate technical concepts to non-technical users.

Strong problem-solving and multitasking abilities.

Detail oriented

IT related Certifications such as CompTIA A+, CompTIA Security + (preferred, but not required)

Experience with PowerShell scripting for automation (preferred, but not required)

Knowledge of IT security best practices and endpoint protection tools. (preferred, but not required)

At Rycon Construction, Inc. we believe outstanding employees build the foundation necessary for excellence in business. It is with this belief that we are always looking for the best qualified and most talented employees to become part of our team. Rycon offers advancement opportunities along with an excellent salary and benefits package that includes, medical, dental, vision, ESOP (Employee Stock Ownership Plan) and 401(k). Qualified candidates will be required to submit to a background screening upon acceptance of an offer.

Rycon Construction Inc. is an Equal Opportunity Employer.

Attention : All third-party agencies, headhunters and recruiters

Rycon Construction is not accepting candidate submission by unsolicited third parties to any company email address. All unsolicited candidates will be rejected, and Rycon Construction will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. Rycon Construction will not be obligated and will not under any circumstances pay any fees to said third party candidates in an unsolicited manner.

Rycon Construction only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement in place. All contact with Rycon Construction from third parties must be through our Human Resources department. Outside recruiters are not to contact hiring managers directly. Any contact made outside of Rycons Human Resources department by a third party will cancel any future business relationship between the third party and Rycon Construction.