Help desk specialist Jobs in Charlotte, NC

Our client is in search of a Help Desk Analyst to support all worldwide staff and Fund Services external Hedge Fund and Fund Administration clients with financial application (Investran, Yardi and other applications) inquires, business and technical problems.  The 24x7x365 Help Desk is the first point of contact via phone, website and email as the centralized communication channel for all employees, external clients, business and support groups.

What you will be doing :

Technical Expectations / Professional Practices

• Provide assistance with application inquires and timely resolution of all reported issues by rapidly triaging problem.
• Determine the severity; resolving, coordinating, or dispatching to the appropriate group for resolution; escalation; follow up; and problem ownership until closure.
• Troubleshooting business application related problems till resolution.
• Troubleshooting business (trading / accounting / reporting) related problems till resolution on applications such as Investran, Yardi and others.
• Other responsibilities include password resets, maintaining contact databases, application troubleshooting documentation, and change management, daily activity reports.
• Following up on issues until resolution is met, conducting client surveys and any other responsibilities as determined.
• Responsible for all initial client set ups, id creation and changes to client application formatting done in AExeo application and application administration functions for Investran and Yardi
• Manage and monitor clients’ trade and price files loading, broker data and client extracts using tool CA Autosys.
• Manage and monitor primary ftp site.
• Manage and maintain external clients RSA accounts and keyfobs.
• Maintain current working basic knowledge of technologies.
• Assist with UAT testing of applications for code changes, enhancements and upgrades.

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What is offered?

We offer a challenging job in a growing international company, an opportunity to expand your business knowledge by working with prestigious clients and complex financial and technological instruments, and a friendly and fast-paced environment. Additionally, we are proud to offer our employees competitive compensation, vacation and health insurance benefits.