Help desk specialist Jobs in Honolulu, HI

Help Desk Support Service Specialist - Intermediate - TS / SCI required

Help Desk Support, Information Technology (IT) Systems, Troubleshooting

Certifications

None

Experience

7 + years of related experience

Job Description

Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Support Service Specialist - Intermediate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Support Service Specialist - Intermediate joining our team to support the US Army Intelligence and Security Command (INSCOM).

HOW A HELP DESK SUPPORT SERVICE SPECIALIST - INTERMEDIATE WILL MAKE AN IMPACT

• Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.
• Handles problems that the first-tier of help desk support is unable to resolve.
• May interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problems.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Maintains currency and high level of technical skill in field of expertise.
• Escalates more complex problems to Senior Level.
• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
• Performs systems administration of desktop systems connected to local and wide area networks. Provides desktop system management / maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
• Monitors systems / networks in real time NOSC environment and initiates fix actions or problem escalation to Tier II / Tier III admins.
• Provides support for implementation, troubleshooting and maintenance of IT systems.
• Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network / print devices, and mobile devices.
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications.
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
• Possesses comprehensive knowledge of desktop operating systems and applications.

WHAT YOU'LL NEED TO SUCCEED :

Education : Associate's Degree with 7 years of experience, or Bachelor's Degree.

Experience : Minimum of 5 years of experience.

Preferred Skills / Experience :

Clearance Level : TS / SCI

Required Certification(s) :

Location : On Customer Site

Additional :

GDIT IS YOUR PLACE

Scheduled Weekly Hours

Travel Required

Less than 10%

Telecommuting Options

Onsite

Work Location

USA HI Pearl Harbor

Equal Opportunity Employer

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.

J-18808-Ljbffr