Help desk technician Jobs in USA

Job Description

Job Description

An employer in the Lubbock / Levelland, Texas area is looking for a Help Desk Support Technician to join a team of 10 resources to provide troubleshooting support to 350 end users. This person will be responsible for partnering with the business to roll out new technologies, applications, and tools that will positively improve the IT user experience. They will also troubleshoot problem areas in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required. They will also be responsible for Troubleshooting problem areas in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required. They will also be responsible for installing, configuring, and supporting computer hardware, operating systems, and applications. This includes PC hardware, peripherals, software, and IT equipment, data room equipment, cabling, printing, and replacing parts as required. They will help with new hire set ups and getting them up and running from a technical standpoint. He / She must be OK working onsite and be available for callout nights & weekends as needed. this will be a rotational on call schedule. The ideal candidate will be looking for a role where they can get their foot in the door with a large company and grow their IT career.

REQUIRED SKILLS AND EXPERIENCE

Have 2 or more years of relevant work experience.

Must have a strong customer service spirit and experience in providing IT support.

Must have troubleshooting skills and knowledge to provide support for Dell hardware, Microsoft Windows Operating System, Microsoft SCCM, Microsoft 365, and Microsoft Office Suite

Valid Drivers License

Must be able to plan and prioritize daily tasks with excellent organizational skills including accurate records keeping and proper documentation.

Available for callouts nights & weekends as needed