Description
We are seeking a dynamic Practice Manager to join our hospital team!
About the Position:
In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.
Key Responsibilities
- People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews
- Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory
- Customer Service: resolving client issues and escalations and overseeing follow-up communications
- This position requires regular on-site presence as an essential function of the role. Due to the nature of veterinary hospital operations, in-person attendance is necessary to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. We are committed to providing equal employment opportunities and will consider requests for reasonable accommodation in accordance with the Americans with Disabilities Act (ADA) and applicable laws
Skills Knowledge, & Expertise
- Minimum of 3 years’ experience in a supervisory role
- Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality).
- A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team
Benefits
- Health Care Plan (Medical, Dental & Vision Options)
- 401k match
- Generous paid time off (PTO)
- Six (6) weeks of paid Parental Leave
- One (1) Work/Life Balance day off
- Short-term and long-term disability options
- Supplemental insurance options
- Discounted Veterinary Care
- Corporate discount program
- Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!
Relationships are at the heart of everything we do. At AVG, this phrase is our North Star for empowering our 200+ hospitals across America, including General Practices and the first-of-its-kind industry disruptor, UrgentVet. Our relationship-based approach guides our victories, sweetens our celebrations, fuels our Core Values, and shapes our interactions with intention and compassion.
We believe this sets us apart from everyone across virtually every industry — not our fast growth and countless wins, but our culture and the values that inspire it. Here, our people don’t just work; they thrive, grow, and lead with a passion that's anything but ordinary. And they aren’t just our colleagues; they are our mentors, cheerleaders, and friends.
The best part? There’s room for you at AVG, too.