Hospital receptionist Jobs in Atlanta, GA

Schedule : Monday - Friday 8 : 00am - 5 : 00pm

The Receptionist delivers exceptional customer service for our clients.  Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Job duties

• denotes an essential function)
• Ensure team provides outstanding reception and concierge service to client while building strong customer relationships
• Communicate with direct reports manager and client on job or deadline issues
• Immediately escalate operational problems or issues to Supervisor or Manager
• Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
• Produce required reports on schedule
• Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
• Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee visitor / guest or client escalations
• Ensure a seamless and personal guest journey
• Escort guests to their booked meeting room within the building informing the host of the guests arrival
• Understand customers needs and provide them with 5 Star professional service.
• Attend to guests wishes and requirements.
• Answer the phone and make reservations take and distribute messages or mail and redirect calls
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events excursions transportation etc. upon request from guests
• Handle external and internal calls in a professional manner
• Assist hospitality with setting up rooms with beverages and food
• Manage any external catering requirements from third party vendors
• Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV room layout and food and beverage requirements are noted
• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
• Book transport for employees and clients
• Manage Visiting Attorney office and room bookings and visitor pass management

Liaise with other departments to ensure efficient communication and guest service and creating a one team approach to delighting your guests

Occasional requirement to support client functions that run into the evening

Adhere to Williams Lea policies in addition to client site policies.

Qualifications :

Additional Information :

The salary range for this role at the noted RRD location is $24.00 - $26.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education qualifications skills experience certifications proficiency performance shift location and other business needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on the role in addition to the hourly rate of pay the total compensation package may also include overtime shift differential call-in and / or stand-by pay. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer / partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability / veterans

Remote Work : No

Employment Type : Full-time

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Experience : years

Vacancy : 1