Hospitality industry Jobs in Bakersfield, CA

Customer Support Specialist

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

As a Customer Support Specialist at Planet, you'll play a crucial role in providing consulting services for our hotel customers, installing their systems and training their teams. With the skills we provide through comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage.

We prioritize candidates with a background in the hotel industry, ensuring familiarity with its processes and procedures. An innate curiosity for IT technology is essential. Don't worry - we'll equip you with the necessary technical knowledge. Our team comprises individuals with roots in the hotel industry, all of whom have undergone tailored training.

What matters most to us is your openness to innovation and your eagerness to explore the intricacies of our systems. Leverage your direct experience in the hotel business or comprehensive industry knowledge to understand and address customer needs.

If you're ready to blend your hotel experience with a passion for IT, we're excited to welcome you to our dynamic support team!

What will you do :

• Implement our property management software (PMS) and train customers on using it (remote training via Teams)
• Troubleshoot issues experienced during and post installation, taking responsibility for customer queries / issues until resolution.
• Communicate articulately and maintain a friendly tone, even in high-pressure situations.
• Communicate with 3rd Party companies and / or internal 2nd Level or Development Teams on customer issue's resolution.
• Uphold a customer-centric approach, consistently striving to deliver exceptional service.
• Make sure internal tracking system is maintained up to date with progress on all open installations until they are successfully completed.

Who you are :

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.