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We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure ...Show moreLast updated: 30+ days ago
Promoted
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Promoted
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David's Bridal, Inc.Lenexa, KS, United States
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KMG HotelsOlathe, Kansas, United States
Full-time +1
Quick Apply
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Full-time +1
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Promoted
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Promoted
Hotel Front Desk Clerk
Homewood Suites by Hilton Kansas City / Overland ParkOverland Park, KS, US
Full-time
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Promoted
Front Desk Associate
Genesis Health ClubsOlathe, KS, US
Full-time
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Sonesta Essentials Hotel Overland ParkOverland Park, KS, US
30+ days ago
Job type
Full-time
Job description
Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
Bookkeeping : keep accurate records of all hotel guest account information
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Handle customer complaints as necessary
Communicate with housekeeping to make sure guest rooms are ready
Qualifications
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Well-versed in taking telephone calls and handling stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems