Part-time Hotel front desk Jobs in Pittsburgh, PA

Benefits :

• Employee discounts
• Opportunity for advancementFull Time and Part TimeThe Front Desk Associate is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.ESSENTIAL DUTIES & RESPONSIBILITIES : Front Desk Customer Service
• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situationsClub Operations and Administration
• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the clubREQUIRED QUALIFICATIONS : Knowledge, skills & abilities :
• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detailMinimum certifications / educational level :
• High school diploma or GED required
• Current CPR / AED certification Learn More