Hotel reservationist Jobs in Baltimore, MD

GET TO KNOW THE HOTEL AT ARUNDEL PRESERVE :

The Hotel at Arundel Preserve (Hotel Arundel) is the premier independent hotel in the BWIHanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants an extensive fitness center and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events and focus on delivering highly personalized service to all of our guests. As a part of Southern, we focus on providing the same experience to our team members through personal engagement, a comprehensive benefit program and unmatched training and growth opportunities. We are looking for high-energy, personally motivated leaders to help us make the Southern Difference both internally and for our guests and visitors.

WHAT WE ARE LOOKING FOR :

Ensuring the availability of clean dishes by bussing tables, washing dishes, pots, pans, and flatware, and resetting dining areas. Preparing dining areas and kitchen for next shift by cleaning and restocking dining areas and cook stations.

WHAT WE EXPECT FROM YOU :

• Wash dishes, glassware, flatware, pots, and / or pans using dishwasher or by hand
• Clean garbage cans with water or steam
• Maintain kitchen work areas, equipment, and utensils in clean and orderly condition
• Place clean dishes, utensils, and cooking equipment in storage areas
• Sort and remove trash, placing it in designated pickup areas
• Sweep and scrub floors
• Load or unload trucks that deliver or pick up food and supplies
• Store supplies
• Transfer supplies and equipment between storage and work areas, by hand or using hand trucks.
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
• Ensure unresolved incidents are reported to Manager / Supervisor
• Familiarity with all hotel services / features and local attractions / activities to respond to guest inquiries accurately
• Complete required Appraisals
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e. : Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company's emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager / Supervisor
• Attend department meetings and training sessions as necessary
• Contribute to team / company engagement efforts
• Perform other duties as assigned by Manager and / or Supervisor

JOB KNOWLEDGE & SKILLS :