Hotel reservationist Jobs in Phoenix, AZ

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Overview

As the Reservationist at an exclusive members-only fine dining restaurant, you will serve as the first point of contact for our distinguished members and their guests. This role requires exceptional attention to detail, discretion, and a deep understanding of personalized service. You will manage all reservations with precision, ensuring that every interaction reflects the standards of a private, luxury dining experience.

This role pays an hourly rate of $18.00-$20.00.

Benefits for Part-Time roles : 401(k) Savings Plan and 401(k) matching.

This position will remain open until July 31, 2025.

Responsibilities

• Manage all member reservation inquiries via email, and reservation platforms (e.g., SevenRooms or similar), ensuring confidentiality and a high-touch approach.
• Maintain an accurate and up-to-date reservations calendar, optimizing seating arrangements while respecting member preferences and club protocols.
• Recognize VIPs and core members by name and tailor the booking experience accordingly, including noting special occasions, dining history, and preferences.
• Communicate effectively with the Matre D', front-of-house team, and culinary staff to ensure smooth service and pre-arrival preparation.
• Confirm reservations and send pre-visit communications as needed, reinforcing the exclusivity and warmth of the dining experience.
• Handle changes, cancellations, and special requests with poise, efficiency, and discretion.
• Uphold strict confidentiality standards for member information, guest lists, and internal operations.
• Support the guest services team with hosting duties and administrative functions during high-volume periods or special events.

Qualifications