JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned.

• Ensure at all times operating principles are being adhered to : Clean – Keep all areas clean and pristine. Safe – Follow all safety policies and procedures. Friendly - Use customer courtesy skills to provide superior guest service. Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
• Use the “WE CARE” formula to deliver the best experience to our guests : Welcome – We treat strangers like friends and friends like family. Excited – We are enthusiastic and eager. We perform at a level that exceeds guest expectations. ​​​​​​Comfortable – We provide a safe, relaxing and inviting environment. Appreciated – We recognize the full value of our guests. Respected – We see and value the uniqueness in each guest and approach each guest's needs with dignity and integrity. Entertained – We strive to deliver a valuable, enjoyable and delightful experience.
• Adhere to department service standards of being accommodating, accurate and a problem solver.
• Interact with all guests and employees to positively affect interactions, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
• Responsible for cleaning restrooms, public areas, TMDR, employee hallways, and casino floor and any other requested areas with provided cleaning supplies utilizing proper procedures.
• Facilities housekeeping duties to include but not limited to : Cleaning all floors, windows, walls, stairs, and elevators. Cleaning, disinfecting and restocking all restrooms. Mopping floors in and around the bars, restrooms and entrance. Remove all trash and debris from floors and trash cans to be deposited in the compactor on the dock. Vacuuming casino floors
• Ensure the safety and security of guests and employees.
• Participate in routine drills as assigned.
• Completes all company-required training with designated time frames.
• Performs other duties as assigned.

PHYSICAL / MENTAL DEMANDS AND WORK ENVIRONMENT

The physical / mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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MINIMUM QUALIFICATIONS

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