Hr assistant Jobs in Lynn, MA

Job Details

Job Location : Codman Square Health Center - Dorchester, MA Position Type : Full Time Education Level : High School Salary Range : Undisclosed Travel Percentage : None Job Shift : Day Job Category : Health Care

Description

Primary Responsibilities :

• Responsible for welcoming all patients by smiling and establishing eye contact with patients.
• Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.
• Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and arriving patients for their appointments in the EHR.
• Responsible for explaining to patients / parents / guardians their responsibilities (i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy).
• Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).
• Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.
• Responsible for assisting patients with appointment scheduling whether within or across Codman Square Health Center departments.
• Responsible for promoting Patient Portal.
• Responsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.
• Responsible for performing patient pre-registration.
• Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.
• Responsible for coordinating transfer of patients from clinics and Urgent Care.
• Responsible for effectively managing in basket patient related messages in timely manner.
• Must use sound judgment to determine when and to whom to escalate issues to ensure resolution.
• Must adhere to HIPAA and protect the confidentiality and sensitivity of patient information.
• Must meet service level expectations and identified key performance indicators.
• Must meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations.
• Ensure workstation, patient waiting room and common areas are kept clean.
• Required to follow standard operating policies and procedures, while delivering expedient, professional responses to patients inquiries and concerns.
• Must attend staff meetings and training, as needed.

Other duties as assigned

Qualifications

Qualifications and Skills :

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