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Benefits Claim Coordinator - Remote
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Washington State UniversityLewis CountyBenefits Claim Coordinator - Remote
SymetraBellevue, WA, United States- Remote
Symetra has an exciting opportunity to join our team as a Benefits Claims Coordinator!
About the role
As a Benefits Claims Coordinator, you will be responsible for data entry and analysis across various areas within the Stop Loss Claims Department. In this role you will support Account Managers, Stop Loss Examiners, Medical Risk Consultants, and Aggregate Examiners. In addition, accurate claim entries support the stop loss business partners who review the monthly stop loss reserves. The Claims Coordinator reviews data received via the benefits email account and prioritizes it for entry according to departmental guidelines.
What you will do
- Review, determine, and enter claim requests from multiple administrators, potential claim notices, and aggregate reports within the claims system, adhering to department turnaround goals from multiple administrators, brokers, and account managers
- Review policy terms and administrators to ensure correct data is received; update handling process accordingly in journal notes
- Collaborate with Examiners and Account Managers to determine reporting types, delivery frequency, and how claim information will be sent to the coordinator team
- Review and identify various document types received, including stop loss claims, high-dollar claim notices, aggregate reports, and claims
- Prioritize documents based on department turnaround goals and individual needs
- Create and maintain an organized electronic filing system
- Convert and format text files into accessible reports for stop loss examiners and medical risk consultants
- Manager multiple secure sites with passwords, monitor for new policies, and ensure consistent access for monthly reporting
- Communicate with Account Managers and Stop Loss Examiners to ensure essential data for year-end reconciliations is recieved
- Prepare and review the daily check log for the benefits division
- Investigate potential issues in the check log and print explanations of reimbursements for the stop loss department
- Research returned (voided) and refund checks
- Review stale-dated check investigations, including correspondence to policy holders
- Update and manage the Stale Date check log to ensure no outstanding balances remain with Symetra
- Work on special assignments and perform other related support duties as requested
Why Work at Symetra
Here's what some of our employees have to say about why they work at Symetra :
I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. " Megan H. - Deputy Chief Compliance Officer
Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions." Felicia D. - Financial Reporting Lead Senior Analyst
What we offer you
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Compensation
Hourly Range : $22.00 - $29.98 plus eligibility for annual bonus program
Your experience and skills
We empower inclusion
At Symetra, we're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
In a complex industry, we strive for clarity.
Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry. For more information about our careers visit www.symetra.com / careers .
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
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