Hr generalist Jobs in Detroit, MI

Health Operations Generalist

Location : Dearborn, MI

Job Title : Health Operations Generalist

Job Status : Full-time

Functional areas / departments : Community Health and Research Center

Job Summary : Under limited supervision from a senior level manager, the Health Operations Generalist uses specialized knowledge in operations management and skills obtained through experience, to manage the day-to-day business operation of an assigned area. Leads defined work or projects of moderate scope and complexity and ensures the accomplishment of goals and objectives. Analyzes staffing needs, monitors financial and program performance and maintains overall quality and customer service standards for the assigned program areas. Applies expertise to solve standard and non-standard problems within the assigned area. Extensive contact with internal and external customers is required to meet program goals and objectives.

Essential Duties and Responsibilities :

• Manage day-to-day business operations of an assigned functional area and ensures program goals are completed effectively, efficiently and timely
• Evaluate and make any necessary adjustments to goals and action plans to complete assigned department goals and objectives
• Review progress of assignments with senior management
• Analyze staffing needs and approves the hiring of staff for existing programs
• Support hiring of staff for new start up programs
• Serve as a liaison in collaboration with human service providers, funding agents and access public health division to maximize the impact of services
• Promote public health related research within communities and populations served
• Participate as necessary in ACCESS- Arab Health Summit
• Identify and approve training and development needs for department staff and locate appropriate training outlets
• Develop and deliver appropriate department staff training as necessary
• Interpret, apply and recommend changes to department and organizational policies and procedures
• Ensure department is compliant with department and organizational policies and procedures
• Balance conflicting resource and priority demands to ensure staffing levels are adequate to meet customer service expectations
• Review and approve monthly and annual quality assurance reporting
• Manage annual audits for assigned area and maintains agency quality assurance standards
• Work within budgetary / financial objectives set by manager
• Apply knowledge of profit drivers to work processes within own area
• Build customer relationships, interprets customer needs and addresses escalated complaints or concerns
• Maintain currency in processes related to assigned area
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities :

Educational / Previous Experience Requirements :

Licenses / Certifications :

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