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Implementation coordinator • jersey city nj
- Promoted
Implementation Manager
AptiCoreNew York, NY, US- Promoted
Client Implementation Controller
Propeller IndustriesNew York, NY, US- Promoted
Implementation Associate - Operations
McKinsey & CompanyNewark, NJ, United States- Promoted
Lead Implementation Manager
Vitesse PSPNew York, NY, USImplementation Engineer
Moody'sNewarkImplementation Manager
DBI StaffingNew York, NYImplementation Associate
TalkspaceNew York, NY- Promoted
Implementation Manager
CurbWasteNew York, NY, USImplementation Specialist
EpiqUSA, New York, NY, 777 Third Avenue- Promoted
Implementation Specialist
VirtualVocationsJersey City, New Jersey, United States- Promoted
AVP, Implementation
Cross River BankFort Lee, NJ, US- Promoted
Client Implementation Analyst
SF Staffing SolutionsJersey City, NJ, United StatesImplementation Specialist
ADPN / A - Home Address, NY Home Office, NY, US- Promoted
Implementation Manager
TaxBitNew York, NY, USImplementation Specialist
The Hired GunsNew York, NYImplementation Specialist
AdobeNew YorkImplementation Engineer
ITech RecruitingNew York, NY, USDirector, Marketplace Strategic Implementation - Automotive
WalmartHOBOKEN, NJImplementation Manager
AptiCoreNew York, NY, US- Full-time
Job Description
Job Description
What you’ll do as Implementation Manager :
- Conduct Live Cyber Health implementations - these are a core interaction for our Members outside of our family of apps. Implementing a password manager, hardening an iPhone and other security and privacy-focused service appointments via Zoom. The team will train you on the workflows and mastery will be expected. We believe that preparation is the key to success and expect you to prepare for each implementation ensuring a personalized and smooth member experience. Efficient and thorough follow up with the Member, documenting what was completed and any changes to the workflow (i.e. new settings or other changes) is also expected.
- Execute Asynchronous Cyber Health Workflows - In addition to 1 : 1 time with Members, there are ways to increase Members’ Cyber Health in asynchronous ways. Executing our workflows to blur a home on Google Maps, opting out of marketing databases, leveraging our Monitor program to send custom alerts will all be within scope. As our knowledge base grows and threats evolve, we are never static. We will add new workflows and you will be responsible to execute those new workflows.
- Care Planning and Presentations - each Member has a personalized Care Plan, a prioritized list of proactive, risk-reducing workflows on which the team will execute. This includes usage of our apps, implementations, asynchronous workflows and more. The art of personalizing each Members’ experience to ensure they are getting targeted risk reduction in a manner they prefer is critical. You wouldn’t inject diabetes medication into a patient without diabetes who was scared of needles. In addition to executing on this Care Plan, every 12 months we prepare presentations to review Cyber Health improvements and what to expect in the year ahead. You will be responsible for executing those Care Plan assets.
About you :
Cyber Health first’ - you already make decisions with Cyber Health in mind. You think about cyber security, privacy, and digital hygiene as you interact with others and navigate the online world throughout the day.
Startup mentality - Startups are underdogs and being an early employee in a start-up company is hard. Hard work, agility and scrappiness are necessary conditions to achieve the impossible. You are a self-starter and are self-motivated.
Super organized - startups are in constant growth mode, putting out fires left and right. You are detail oriented and can remain organized as a calm in the storm.
Technical support background - You have worked in a technical customer service oriented role where you interacted with your clients as you worked toward issue resolution. Maybe you did that as part of a helpdesk, IT support, or a consumer technology support related position.
Empathy for others - you enjoy resolving technical issues for others and have empathy for people with less technical skills than yourself
What we offer
A chance to define Cyber Health for the world and positively impact the cybersecurity, digital privacy and digital hygiene of millions
Proximity to the customer. You are not back office, you are on the front lines delivering Cyber Health to people who need it most
Access to product market fit. We need to hire because we cannot support existing demand.
An opportunity to sharpen your skills alongside a qualified, motivated team
Competitive salary and health benefits
Stock options in a high-growth company consummate with being an early employee