Implementation coordinator Jobs in Santa Ana, CA

Job Description

Job Description

Salary : $59,000 - $75,000 Base Salary

Who we are

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owners mentality. We help businesses develop their Human Capital to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asures HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

Must live in or be willing to relocate to one of the following states for eligibility : AL, AZ, CA, CO, CT, DE, FL, GA, IA, IL, IN, KY, MA, ME, MI, MN, MO, MS, NC, NE, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, or WI

How you will contribute

• Follow corporate or departmental policies, procedures, and service standards in conjunction with management.
• Provide a complete and successful implementation for your clients, while being a subject matter expert with our software.
• Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software.
• Confer with customers by telephone or video calls, and email to provide information about products and services.
• Answer customer inquiries regarding system access or system questions to resolve problems.
• Ask questions in accordance with instructions to obtain various specified information, such as clients primary and HR contact, employee headcount and work locations.
• Investigate and correct errors on implementation cases and accounts in CRM system.
• Relay client concerns to the appropriate team.
• Prepare responses to correspondence containing routine inquiries.
• Retrieve corporate documents or case records.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.
• Work to determine root-cause issues, identify trends, and increase customer satisfaction.
• Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure.
• Provide administrative support.
• Performs other duties as assigned to support overall departmental and Asure client needs.
• Deliver results on time.
• Ensureclientproduct and Asure procedureadoption.
• Provide status reports and overall project updates to the project team.

Qualifications

Compensation

The base range for this role is $59,000 - $74,000 annually depending upon level of experience.

This role offers a comprehensive benefit package.

Benefits

Our Mission

Toprovide Human Capital Management(HCM)software and services that help companies grow, while nurturing a culture of growth around us.

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

OurValues

Reflect who we are and what we stand for as a company.

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer.

NO AGENCIES PLEASE

Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asures mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

remote work