Implementation manager Jobs in Madison, WI

Position Summary :

Employee Benefits Corporation is hiring for a Sales and Implementation Manager. The Sales and Implementation Manager is responsible for the direct supervision, training, mentoring, and coaching of the Sales and Implementation Support team, who oversees the successful implementation of EBC's products and services. The Sales and Implementation Manager manages all aspects of the implementation process for employers and advisors.

This person may work in our Middleton, WI office, or be fully remote, depending on availability. Must be available once a quarter to travel to our Middleton, WI office.

Responsibilities Include :

• Manage the day-to-day operations of the Sales and Implementation team
• Ensure the sales team has all necessary tools, resources, and support to close deals effectively
• Review proposal requirements, assist in proposal development, review and edit responses
• Manage track and communicate proposal status, key milestones and post proposal analysis to team, management and sales
• Participate in the development and delivery of client presentations
• Assist in pipeline management, ensuring accurate forecasting and reporting of sales opportunities
• Facilitate the smooth onboarding of customers after the sales process, ensuring they understand the implementation process and timeline
• Manage internal and external conflicts or challenges that may arise during the sales or implementation process, ensuring smooth resolution and customer satisfaction
• Ensure that post-implementation support is in place, collaborating with internal service teams to address and concerns or additional needs that arise post-launch
• Contribute toward enhancing client experience and process and product improvement through observation, trend identification and customer feedback

Qualifications :

Preferred Qualifications :

We offer :

More About Us :

Employee Benefits Corporation administers a variety of employee benefits, from IRS-approved, tax-advantaged plans to COBRA and state-regulated continuation administration through informative education materials, dedicated reporting, creative plan design and expert customer support. We work with benefit brokers and consultants, employers and HR administrators, and benefit plan participants to offer top-notch workplace benefits and customer service. As a 100% employee-owned company, we are committed to using our experience, knowledge, creativity and technology to ensure our customers' satisfaction with their plans and with our services.

Employee Benefits Corporation is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Our affirmative action program is available to any applicant or employee upon request.

If you need an accommodation as part of the employment process, please contact Human Resources via email at [email protected] or via phone at (608) 831-8445.