Implementation specialist Jobs in West Palm Beach, FL

DSS, Inc.

DSS, Inc. is a drug and alcohol free workplace (DFWP).

DSS, Inc. is an Equal Opportunity (EOE), Affirmative Action (AA) employer that invites and encourages minorities (M), women (F), veterans (V), veterans preferred (V Preferred), LGBT (Lesbian, Gay, Bisexual, Transsexual) and individuals with disabilities (H) to apply.

We are ADEA and ADA compliant.

Level : Experienced

Travel Percentage : Up to 50%

Job Location : NPB - North Palm Beach, FL

Job Shift : Day

Position Type : Full Time

Job Category : Training

Education Level : 4 Year Degree

POSITION SUMMARY : The Implementation Specialist provides the highest quality software application training to our clients. The IS supports and trains our clients in various situations related to the learning and use of our products and services. The Infusion Therapy Manager Training Specialist promotes DSS Inc.’s mission by providing the highest level of care and training to our clients. Experienced candidates will be well versed in Oncology medical care and hands-on implementation of EHR software. Having an infusion center or clinical background with experience in cancer care is preferred. When not on-site, candidate will work from home in a dedicated workspace and must have reliable internet service. Candidate must live within 30 miles of a major airport.

DUTIES AND RESPONSIBILITIES :

Essential Duties :

• Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by Training Services Department Employee Handbook
• Responsible for making travel arrangements in accordance with DSS and Training Services policy
• Creation and delivery of Training Plans, Class Agendas, Web Based Presentations and Training Materials
• Reviews application set up with appropriate staff
• Provide on-site, in person training in both classroom settings and one on one mentoring formats
• Provide on-site support during customer Go Live
• Delivers product demonstrations to potential or existing clients as well as internal staff
• Submits signed, on-site certification documents upon completion of training
• Timely and accurate submission of Training Reports, monthly expenses and timekeeping
• Assists Product Training Coordinator with scheduling onsite and remote training to be completed within contracted timelines

Other Duties :

Delivers product demonstrations to potential or existing clients as well as internal staff

Works closely with the product team to troubleshoot and resolve technical or application issues to ensure a smooth implementation

Create and maintain Training Documentation

Reviews application set up with appropriate staff

Understands and evaluates Clinical Workflow Process

Responsible for verbal and written communication with clients and documentation of work activities and work processes

Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

Skills :

Required :

Understanding of clinical workflows

Prior EMR / EHR implementation

Excellent listening skills and clear and concise presentation skills

Proficient in Microsoft Office Products (Word, Excel, PPT)

Aptitude for understanding technical processes and the ability to learn new software as needed

Hands on clinical experience in a hospital or clinical setting

Desired :

Prior experience working with Providers, Infusion Clinic Staff, Pharmacists, Nurses

Fluent in the terminology used in the technical specialty that the product has been designed to support.

Ability to analyze, comprehend and apply information / data

Education :

Required :

Bachelor’s degree

Equivalent experience or combination of education and experience considered

Desired :

Professional training in a medical discipline

Certification(s), Licenses :

Required :

RN, LPN, Pharm D, R.Ph., COA, CMHP (or similar)

Desired :

Training Focused Certifications

Years of experience in a similar role :

Required :

3+ years prior clinical software implementation experience

Desired :

Prior VA or commercial Implementation experience

PHYSICAL DEMANDS : Standing

25% per day

Sitting

60% per day

Walking

10% per day

Stooping

5% per day

Lifting

5 – 10 lbs. daily x 2 (normal workday)

50 lbs. unassisted when travelling with luggage

Computer Work

50% per day

Telephone Work

25% per day

Reading

25% per day

Other, please specify

Travel apx. 36 weeks per year via common carrier and / or auto

Security and Privacy Duties and Responsibilities

Individuals working for DSS will be subject to security and privacy requirements, as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they must undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals accessing modified data and the configuration baseline will require further training.

DSS Inc. (or SBG, Inc) is an Equal Opportunity Employer.

If you need an accommodation seeking employment with DSS, Inc., please email [email protected] or call (561) 284-7373. Accommodations are made on a case-by-case basis.

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