Leading Freight Forwarder / NVOCC / Customs House Broker / Tank Container Operator, with locations in 24 countries and over 3300 employees strong, is seeking a highly motivated and organized individual to fill the position of Import Customer Service Representative.
Responsibilities include but are not limited to :
Receiving, reviewing, and processing import documentation for an assigned base of accounts
Preparing daily activities including : preparing delivery orders and coordinating the pickup and delivery of cargo, filing ISF (Importer Security Filing), answering emails,
Processing documents through the system and interface and providing updates and communications for internal and external customers to produce timely and compliant transactions
Coordinating the release of goods from the carrier, U.S. Customs or Partnering Government Agencies and examinations that may be required
Tracing key transaction information such as HBL, commercial invoice, and other required documents to determine if record is available
Learning and applying U.S. Government regulations (i.e. : ISF, customs entry, Partnering Government Agencies, Quota, Anti- Dumping / Countervailing)
Coordinating shipments with Consignees and Brokers
Corresponding with overseas agents and clients
Working with steamship lines / airlines / trucking companies to obtain quotations and handle the movement of freight
Developing and maintaining excellent customer service to internal and external customers
Preparing quotations
Handling the files from A to Z
Responsible to ensure legal compliance, provide import guidance and control within government rules and regulations.
Work with internal and external customers, freight forwarders, and other areas to ensure timely, complete and accurate
Transmission of Customs Entries to U.S. Customs for import shipments
Requirements : Job Requirements :
2 - 4 years of experience in import logistics process.
2 - 4 years of experience in Import Customs Clearance operations a plus.
Be able to work independently, multi-task, be a team player and work in a fast-paced environment
Possess excellent written and verbal communication skills
Have computer skills and knowledge of Microsoft Outlook, Excel, Word and Access
Experience with the handling of hazardous materials a plus
Knowledge of current and historical Customs regulations, Harmonized Tariff Schedule, and related directives of government agencies (including but not limited to Environmental Protection Agency (EPA), Food and Drug Administration (FDA) and United States Agriculture Department (USDA) is a plus)
Our Benefits include :
Medical
Dental
Vision
Flexible Spending Account (Medical and Dependent Care)
401(k) with company match
Company paid Life Insurance, Short-Term Disability and Long-Term Disability
Paid Holidays plus PTO and Sick Leave
Voluntary Time Off
Employee Assistance Program
Tuition Reimbursement
Employee Referral Program
Employee Discounts
When applying, the candidate should include salary requirement.
Background check required.
Only those considered for the position will be contacted. Thank you for your interest.