Inbound call center Jobs in Birmingham, AL
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Inbound call center • birmingham al
Last updated: 4 days ago
Maximus is seeking a Call Center Team Supervisor to join our dynamic team! In this remote role, you will lead and nurture a team of Customer Service Representatives (CSRs / Agents) in a fast-paced om...Show moreLast updated: 5 days ago
Work Schedule : Monday-Friday 8am-5pm.Work Location : Support Services, PHCC - Avondale Business Center.To provide and manage patient care in a clinical area for specific age and patient populations....Show moreLast updated: 30+ days ago
Hendrick Chrysler Dodge Jeep Ram Collision Center (Hoover).Location : 1624 Montgomery Highway, Hoover, Alabama 35216.Responsible for identifying vehicle collision related mechanical damages and perf...Show moreLast updated: 11 days ago
The Billing Specialist II is responsible for managing complex billing functions, ensuring timely and accurate claims processing, and resolving issues related to insurance payments and account balan...Show moreLast updated: 6 days ago
Benefits Offered | Wage Information.FREE Delicious Meals on every shift!.No late nights, no early mornings!.Medical, Dental, Vision and Disability Insurance options!.
We get it – you want a flexible...Show moreLast updated: 30+ days ago
Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.The ideal Ca...Show moreLast updated: 30+ days ago
American Healthcare Resources is seeking well-qualified RNs for a Full Time, temporary or temp-to-hire assignment for one of our clients in their call center.
The Clinical Triage team performs telep...Show moreLast updated: 30+ days ago
Work Where You Matter : At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient St...Show moreLast updated: 30+ days ago
Location : Onsite at the location in the posting.Weekly Scheduled Hours : Monday- Saturday 8 : 00AM - 5 : 00PM SUMMARY This role is primarily responsible for driving business growth and expanding our cli...Show moreLast updated: 4 days ago
Diversified Gas & Oil Corporation (DGOC) is an established owner and operator of producing conventional and unconventional natural gas & oil wells and midstream pipelines and compression stations c...Show moreLast updated: 30+ days ago
At Regions the Human Resources Call Center Specialist provides centralized human resource services spanning payroll, benefits, relations, compensation, and other transactions.Associates at this lev...Show moreLast updated: 8 days ago
- Promoted
Call Center Team Supervisor
MAXIMUSBirmingham, AL, United StatesFull-time
RN - Clinic Nurse Call Center - Support Services.
UABBirmingham, ALFull-time
Collision Center Mechanic
Hendrick Automotive GroupHoover, AL, USFull-time
- Promoted
Billing Specialist - Grandview Endoscopy Center
Community Health SystemsBirmingham, AL, United StatesFull-time
Cashier-Medical Center
Taziki's CafeBirmingham, AL, USFull-time
Call Center Representative - Work From Home
Hall AssociatesBirmingham, AlabamaRemote
Full-time +1
Quick Apply
Registered Nurse- Call Center / Birmingham, AL
American Family CareBirmingham, ALFull-time
INBOUND / OUTBOUND MANAGER
Dollar GeneralBessemer, AL, USFull-time
Banking Center Manager
First Horizon BankBirmingham, Alabama, USFull-time
Call Center Representative
Diversified Gas & Oil CorporationBirmingham, ALFull-time
Human Resources Call Center Specialist
Regions BankHoover, AL, Riverchase North BuildingFull-time
- marketing executive (from $ 100,000 to $ 400,000 year)
- personal banker (from $ 30,000 to $ 375,000 year)
- general dentist (from $ 152,100 to $ 275,000 year)
- doctor (from $ 195,000 to $ 253,500 year)
- insurance underwriter (from $ 147,500 to $ 235,000 year)
- software sales (from $ 49,690 to $ 232,625 year)
- health field (from $ 178,225 to $ 230,000 year)
- chief of staff (from $ 176,400 to $ 225,075 year)
- home inspector (from $ 61,519 to $ 219,375 year)
- associate dentist (from $ 200,000 to $ 217,500 year)
- Las Vegas, NV (from $ 25,350 to $ 60,750 year)
- Houston, TX (from $ 26,325 to $ 60,000 year)
- Naperville, IL (from $ 30,713 to $ 52,500 year)
- Miami, FL (from $ 27,300 to $ 51,792 year)
- Chicago, IL (from $ 27,300 to $ 50,369 year)
- Orlando, FL (from $ 26,325 to $ 45,907 year)
- Los Angeles, CA (from $ 29,250 to $ 42,474 year)
- St Louis, MO (from $ 25,350 to $ 42,413 year)
- Omaha, NE (from $ 29,250 to $ 39,839 year)
- Tucson, AZ (from $ 27,471 to $ 39,000 year)
The average salary range is between $ 27,300 and $ 40,269 year , with the average salary hovering around $ 31,200 year .
Call Center Team Supervisor
MAXIMUSBirmingham, AL, United States5 days ago
Job type
- Full-time
Job descriptionHardwired internet (ethernet) connection directly into modem required. Internet download speed of 25mbps single / 50mbps shared and 5mbps (10 preferred) upload or higher required. Private work area and adequate power source. Video calls may be requested on occasion; proper background and attire are required. Must be available via Voice over Internet Protocol telephony (VoIP), email, and other collaboration tools during scheduled hours, except during scheduled breaks. Supervise call center staff to ensure adherence to quality standards, deadlines, and procedures; correct errors or address problems as necessary. Collaborate with Talent Acquisition and Human Resources to interview and recommend hiring and promotion of call center staff. Develop work schedules and assign duties to ensure operational efficiency. Assess employee performance and recommend appropriate actions, including disciplinary measures, through coordination with Human Resources. Discuss performance concerns with employees to identify issues and work closely with HR to resolve them. Ensure compliance with company Wage & Hour policy, guaranteeing non-exempt employees take their rest and meal breaks. Identify training needs and development opportunities, providing weekly coaching sessions to direct reports. Perform operational tasks to meet project and program service level requirements, analyze quality performance, and trend call types, providing regular coaching. Participate in meetings and recommend changes to policies and procedures as necessary. Assume leadership responsibility for departmental tasks and call center activities. Support and enforce call center expectations. Assist direct reports with escalated issues or complex cases when required. Maintain confidentiality in all work tasks. Perform other duties as assigned by leadership. Bachelor's degree in a related field. 3-5 years of relevant professional experience required, with an equivalent combination of education and experience considered. Supervisory or team lead experience in a contact center environment. Excellent communication, coaching, and problem-solving skills. Technical proficiency with remote-work technologies. Able to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools. Experience with process improvement, identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements.
Description & Requirements
Maximus is seeking a Call Center Team Supervisor to join our dynamic team! In this remote role, you will lead and nurture a team of Customer Service Representatives (CSRs / Agents) in a fast-paced omnichannel environment. Reporting directly to the Operations Manager and / or Director, you will provide essential coaching, development, and support to your team, manage complex customer cases, and oversee daily work assignments.
The Call Center Team Supervisor plays a vital role in ensuring that program objectives and customer service level agreements are met through effective leadership and supervision of contact center agents.
This is a fully remote role.
- Position is contingent upon contract award
Must possess the ability to pass a federal background check.
Equipment will be provided, but must meet the home office requirements outlined below.
Home Office Requirements :
Essential Duties and Responsibilities :
Minimum Requirements :
EEO Statement
Maximus is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
Pay Transparency
Maximus' compensation is based on various factors including job location, a candidate's education, training, experience, expected work quality and quantity, required travel, and market analysis. The annual salary is one part of Maximus' overall compensation package, which may include short- and long-term incentives as well as program-specific rewards. Additional benefits include health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and time off.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during the employment process due to a disability, medical condition, or impairment. If assistance is needed at any stage of the employment process, please reach out to People Operations.
Minimum Salary : $56,000.00
Maximum Salary : $76,500.00