Inbound call center Jobs in Orlando, FL

Job Description

This hybrid position reports to our 12150 RESEARCH PARKWAY, ORLANDO, FL 32826 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly.If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most.

How you’ll make an impact

As a Premier Service Consultant specializing in customer acquisition and service, you’ll be frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans and devices. Additionally, you will address existing customer needs, which include billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience.

What your day-to-day will look like

• You’ll identify upsell opportunities and make recommendations to right fit customers with the latest technology, services and offers.
• You’ll work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• You’ll use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
• You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
• When issues arise, you’ll step in to perform basic troubleshooting and / or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
• In this full-time position (40 hours / week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
• Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

What you can look forward to

Our Premier Service Consultants earn $18.31 hourly + up to $3,000 in commissions monthly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education / training.

Joining our team comes with amazing perks and benefits :

What we’re looking for

WFH Requirements

Want to learn more about our work from home roles? Watch this video.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! Apply today! #Virtualjob #Virtualwork

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Connectourcustomers

Weekly Hours : Time Type :

Regular

Location : Orlando, Florida

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.