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Inbound call center Jobs in Raleigh nc
Call Center and Claims Representative
HumanaRemote, North Carolina- Promoted
Telecom Call Center CSR
APR ConsultingCary, NC, United States- New!
Call Center Customer Service Professional
Innova SolutionsCary,North Carolina,United StatesPart Time Call Center Representative
Movado GroupRemote, North Carolina- Promoted
Call Center Agent
Hustle Notice BizRaleigh, NC, US- Promoted
- Promoted
Bilingual Call Center Specialist
VirtualVocationsRaleigh, North Carolina, United States- Promoted
Inbound call centre agent
GSG LimitedRaleigh, North Carolina, USAPharmacy Call Center Representative
corner stone staffingCary, NCDisaster Relief Call Center Representative
MCI, LCNC, US- Promoted
Call Center Representative
Carolina BracesRaleigh, NC, US- Promoted
Call Center Associate (Remote)
D Aceto Services LLCRaleigh, North Carolina- Promoted
Call Center Representative - Work From Home
Hall AssociatesRaleigh, North Carolina- Promoted
Remote Call Center Representative
LiveopsCary, North Carolina, United States- Promoted
Director, CX Operations & Strategy (inbound virtual contact center)
JerryRaleigh, NC, USSupv Contact Center - Contact & Call Center
WakeMedRaleigh, NCPosition Information :
The Supv Contact Center of WakeMed Physician Practices contact center is responsible for overseeing daily operations by monitoring staffing levels to ensure timely response to call queues and random monitoring of call quality to ensure unsurpassed service is delivered as it relates to physician practice appointment scheduling and other patient inquiries. Conducts thorough and consistent orientation and evaluation of new employees and identifies opportunities to improve with ongoing training for existing employees. Identifies opportunities to refine the scheduling process to improve patient safety customer satisfaction and reduction in errors. Meets and collaborates with the leadership staff of the provider practices in which the contact center supports.
Experience Requirements :
4 Years Related Position Experience Required 2 Years Supervisory Preferred 3 Years Direct Position Experience Preferred
Select Education Type :
High School Diploma or Equivalent Required Associate's Degree Preferred
Licensure / Certification Requirements :
Not Applicable
Hours of Work : M-F, 8 : 00a-4 : 30p
Weekend Requirements :
No Weekends
Call Requirements : none