Incident manager Jobs in Ann Arbor, MI
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Incident manager • ann arbor mi
Last updated: 3 days ago
Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities.
Insure that the Service Desk anal...Show moreLast updated: 6 days ago
This role will manage and investigate live security incidents.Cyber Incident Responders work independently or collaboratively depending on each event and will serve as a subject matter expert who w...Show moreLast updated: 30+ days ago
Location : United States, Michigan, Auburn Hills.Location : United States, Michigan, Southfield.Location : United States, Michigan, Ann Arbor.
Go beyond the numbers, do something different by developin...Show moreLast updated: 23 days ago
Company : Empire Hospitality Group.Location : Multiple locations within designated district.Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Servic...Show moreLast updated: 7 days ago
Chicken Shack is known in the Metro Detroit area as a family-owned restaurant that has been around for over 65 years.Serving fresh hot food to the community.
At Chicken Shack, you learn skills that ...Show moreLast updated: 3 days ago
The Cybersecurity group at KLA is involved in every aspect of the global business.The KLA Cybersecurity group defends against cyber-attacks and provides cybersecurity tools, incident response servi...Show moreLast updated: 30+ days ago
All potential applicants are encouraged to scroll through and read the complete job description before applying.If you’re here, you’re looking for something more.
More opportunity, more impact, more...Show moreLast updated: 6 days ago
A company is looking for an Incident Manager to ensure efficient handling of incidents within their fintech platform.Key ResponsibilitiesLead incident communication efforts and craft incident repor...Show moreLast updated: 16 days ago
- Promoted
Incident Manger
Hmg America LlcMI, United StatesFull-time
Cyber Incident Responder
Highmark HealthMI, Working at Home, Michigan$124,800.00 yearly
Full-time
- Promoted
Tax Manager or Senior Manager
Plante MoranAnn Arbor, MI, United StatesFull-time
- Promoted
Multi-Unit Manager
SubwaySaline, MI, USFull-time
General Manager / Assistant General Manager
Chicken Shack YpsilantiYpsilanti, MI, US$25.00–$35.00 hourly
Full-time
Sr. Cybersecurity Analyst-Incident Response (Hybrid)
1000 KLA CorporationAnn Arbor, MIFull-time
- Promoted
TAX MANAGER
RehmannAnn Arbor, MI, United StatesFull-time
- Promoted
Incident Manager
VirtualVocationsAnn Arbor, Michigan, United StatesFull-time
Incident Manger
Hmg America LlcMI, United States6 days ago
Job type
- Full-time
Job descriptionIncidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks) Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Avoid possible misuse of 'Pending' status by resolving groups Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents Quality of updates being made into the Incident Records Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example : Ticket hops, Incidents per staff, Incidents resolved using KB etc. Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example. Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers! Explore the opportunities for using 'self-help' tools in the interest of process efficiency
Job Title : Incident Manger
Location : Jackson, MI
Duration : Full-Time (Perm.)
Job Description :
- Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities
- Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process
- Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add / modify / improve the way the tool should support the changing needs of the Process.
- Provide adequate means for efficient handling of Critical Incidents, example : IVR updates, Operations Bridge, Contact lists, 'War Room' etc
- Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on :
False positives because of which Incident tickets were opened wrongly
Insure that 'ticket hops' are reduced to the minimum
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