Incident manager Jobs in Pittsburgh, PA

Job Description

The Incident Response Leader is responsible for the management and response to live incidents globally and, as such, is responsible for overseeing and managing computer and network investigations relating to various forms of malware, computer intrusion, theft of information, denial of service, data breaches, etc. They will also be responsible for overseeing Managed Service Provider (MSP) incident response services, ensuring MSP compliance with SLAs, KPIs, and for providing global reporting, metrics and datum related to the Olympus incident response function.

The job is conducted in line with our Core Values which are : agility, empathy, long-term view, unity and integrity.

Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce.”

Job Duties

• Responding to Incidents : Manage and oversee responses to live incidents, document findings and implementing suitable remediation actions. Overseeing the response to and closure of problem records related to past incidents while providing information and guidance to problem management teams. Conduct computer and network investigation from start to finish using tools and resources as the senior incident response specialist. Provide expert technical advice and leadership based on detailed understanding threat intelligence and applied use within incident response and forensic investigations. Develop processes, procedures, and documentation related to incident response activities and review / update all documentation, processes, procedures, and playbooks related to incident response management. Provide feedback to SIEM engineers on alerts to ensure proper tuning of SIEM use cases.
• Managed Service Provider (MSP) and Vendor Management : Lead, motivate, and appraise external MSP and vendor teams that are contracted to provide incident response services to Olympus so that their individual and collective performance is of the required standard and meets the current and future needs of the business. Implement incident response processes and procedures for prompt restoration to ensure continuity of business with internal teams and MSPs. Review all MSP documentation, processes, procedures, and playbooks related to incident response management and provide feedback through the proper channels to MSP management to facilitate the proper updates to their related documentation to ensure it is in alignment with Olympus standards and requirements.
• People Management Lead, motivate, develop, and appraise team members so that their individual and collective performance is of the required standard and meets the current and future needs of the business.
• Other responsibilities / duties as assigned.

Job Qualifications

Required :

Preferred :

Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on :

Competitive salaries, annual bonus and 401(k)

Comprehensive medical, dental, vision coverage effective on start date

24 / 7 Employee Assistance Program

Free live and on-demand Wellbeing Programs

Generous Paid Vacation and Sick Time

Paid Parental Leave and Adoption Assistance

12 Paid Holidays

On-Site Child Daycare, Café, Fitness Center

Connected Culture you can embrace :

Work-life integrated culture that supports an employee centric mindset

Offers onsite, hybrid and field work environments

Paid volunteering and charitable donation / match programs

Employee Resource Groups

Dedicated Training Resources and Learning & Development Programs

Paid Educational Assistance