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Info technology Jobs in Boston, MA

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Info technology • boston ma

Last updated: 3 days ago
Passenger Info Specialist

Passenger Info Specialist

KeolisBoston, MA , US
Full-time
Passenger Information Center Specialist.Responsible for the timely and accurate delivery of train service information to Commuter Rail passengers through a variety of channels including T-Alerts an...Show moreLast updated: 30+ days ago
  • Promoted
Software Development Manager, AGI Info - Web Information Systems

Software Development Manager, AGI Info - Web Information Systems

AmazonBoston, MA, US
Full-time
Want to help develop the next generation of search and intelligent assistant products? Join us! We are looking for a talented Software Development Manager to lead a team of SDEs and MLEs to help us...Show moreLast updated: 30+ days ago
  • Promoted
Inspection Technology Leader

Inspection Technology Leader

Pursuit AerospaceMalden, MA, United States
Full-time
As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service.We...Show moreLast updated: 30+ days ago
Lead Analyst - Info Sec

Lead Analyst - Info Sec

MAXIMUSBoston, MA, United States
Full-time
The Maximus DoD Cloud Information Systems Security Officer (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to identify and manage implementation of s...Show moreLast updated: 3 days ago
  • Promoted
Facilities Technology Manager

Facilities Technology Manager

Boston Public Health CommissionBoston, MA, US
Full-time
Under the direction of the Senior Deputy Commissioner, the Facilities Technology Manager will work closely with contracted vendors, program managers, and the Department of Innovation and Technology...Show moreLast updated: 30+ days ago
  • Promoted
Manager, Technology Risk

Manager, Technology Risk

Boston StaffingBoston, MA, US
Full-time
Manager for Coinbase Technology Risk Function.Coinbase is looking for a creative and analytical Manager for our Technology Risk function. You will serve as a member of the Coinbase Technology Risk &...Show moreLast updated: 10 days ago
Solution Architect - Corporate Technology Investment Management Technology Team

Solution Architect - Corporate Technology Investment Management Technology Team

MassMutualFan Pier Blvd,Boston
Full-time
Join our dynamic team as an experienced Solution Architect on our Corporate Technology Investment Management Technology Team, where you'll play a pivotal role in driving the execution of our techno...Show moreLast updated: 30+ days ago
  • Promoted
Passenger Info Specialist

Passenger Info Specialist

Keolis AmericaBoston, MA, US
Full-time
Passenger Information Center Specialist.Responsible for the timely and accurate delivery of train service information to Commuter Rail passengers through a variety of channels including T-Alerts an...Show moreLast updated: 18 days ago
  • Promoted
Technology Specialist

Technology Specialist

Vanguard-IPBoston, MA, United States
Full-time
Degree in electrical engineering, computer science, or a related field of study.Desire and ability to quickly learn the fundamentals of a broad range of new technologies in technical discipline.Str...Show moreLast updated: 5 days ago
Client Technology SAP : Technology Presales Architect

Client Technology SAP : Technology Presales Architect

EYBoston, MA, United States
Full-time
At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...Show moreLast updated: 6 days ago
  • Promoted
Information Technology Manager

Information Technology Manager

MV TransportationBoston, MA, US
Full-time
Information Technology Manager.MV Transportation is seeking an Information Technology Manager.This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment....Show moreLast updated: 30+ days ago
  • Promoted
Information Technology Professional

Information Technology Professional

U.S. NavyRoslindale, MA, US
Full-time +1
To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and su...Show moreLast updated: 13 days ago
  • Promoted
Director Technology

Director Technology

Advantage SolutionsQuincy, MA, United States
Full-time
US-NC-Salisbury | US-MA-Quincy | US-ME-Scarborough.Primary Posting Location : City.Primary Posting Location : State / Province. Primary Posting Location : Postal Code.Primary Posting Location : Countr...Show moreLast updated: 24 days ago
  • Promoted
Director Technology

Director Technology

Advantage Sales and MarketingQuincy, MA, US
Full-time
At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Director of Technology to be responsible for providing direction for the Technology department team(s).In this capac...Show moreLast updated: 22 days ago
  • Promoted
Director, Legal Technology

Director, Legal Technology

VertexBoston, MA, US
Full-time
Director, Legal Obie And Corporate Communications Systems Ai & Digital Innovation.The Director, Legal, Office of Business Integrity & Ethics (OBIE) and Corporate Communications Systems AI & Digit...Show moreLast updated: 30+ days ago
Lead Analyst - Info Sec

Lead Analyst - Info Sec

MaximusBoston, MA, US
Full-time
Description & Requirements The Maximus DoD Cloud Information Systems Security Officer (ISSO) will work directly with the Maximus Federal Business Information Security Officer (BISO) to ident...Show moreLast updated: 16 days ago
  • Promoted
Information Technology Intern

Information Technology Intern

Berkshire Residential InvestmentsBoston, MA, United States
Full-time
Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams.W...Show moreLast updated: 6 days ago
  • Promoted
Associate Director, Technology

Associate Director, Technology

Combined Jewish PhilanthropiesBoston, Massachusetts, United States
Full-time
CJP is at the heart of Greater Boston's Jewish community, but our reach is felt around the world.Ranked by BBJ as Massachusetts’ largest non-profit organization – CJP is a philanthropic investor an...Show moreLast updated: 6 days ago
Intern, Information Technology

Intern, Information Technology

Berkshire Hathaway Specialty InsuranceBoston, MA
Permanent
BHSI has exciting entry level opportunities to join our Boston office as an Information Technology Intern.During your 12-week, paid internship, you will participate in and contribute to project and...Show moreLast updated: 30+ days ago
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Passenger Info Specialist

Passenger Info Specialist

KeolisBoston, MA , US
30+ days ago
Job type
  • Full-time
Job description

Passenger Information Center Specialist

Responsible for the timely and accurate delivery of train service information to Commuter Rail passengers through a variety of channels including T-Alerts and social media, among others.

Minimum Knowledge and Experience :

  • 3 years of experience in Customer Service or communications related experience.
  • High school diploma or equivalent, college degree preferred.
  • Proficiency in languages other than English are desirable.

Skills :

  • Excellent communication skills, both verbal and written.
  • Ability to maintain a professional demeanor when dealing with tight deadlines, sensitive service issues, and emergency situations on a daily basis.
  • Excellent computer skills with a good working knowledge of Microsoft Office Suite.
  • Strong interpersonal and organizational skills.
  • Ability to develop a strong understanding of Commuter Rail train operations and other policies / procedures.
  • Key Accountabilities (Essential Job Duties) :

  • Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance
  • Directly responsible for providing Commuter Rail passenger information, including but not limited to sending service advisories (T-Alerts) and responding to passenger comments on social media or other channels.
  • Monitor a real-time GPS tracking system for Commuter Rail trains and be proactive about identifying possible disruptions or delays.
  • Coordinate with train dispatchers, station staff, and appropriate managers to ensure timely and accurate service information is shared with passengers.
  • Provide real-time disruption information to Keolis Customer Service staff and in-field personnel as needed.
  • Ensure digital LED signs at local stops display accurate boarding information.
  • Follow proper protocols for reporting safety issues identified by passengers or employees.
  • Follow Passenger Information Center (PIC) guidelines to meet performance goals and standards. This may include the volume, quality, and timeliness of service alerts and / or passenger responses.
  • Will be required to cross-train and perform the duties of the Keolis Customer Service Center, which includes answering customer phone calls, sending passenger comments for investigation, logging phone calls into a database, and drafting written responses to address customer comments and concerns.
  • Complete other duties as assigned.
  • Working Conditions (including Physical Demands)

  • This position is in an office environment with little exposure to noise, extreme heat or cold, etc.
  • Ability to work on a computer, type, and utilize software for long periods of time.
  • Ability to travel to Boston on a daily basis.
  • Early morning, late night, and weekend work may be required.