Information technology director Jobs in Des Moines, IA

Salary : $59,363.20 - $90,376.00 Annually

Location : Johnston - 50131 - Polk County, IA

Job Type : Full-time

Job Number : 25-02344

Agency : 582 Iowa Department of Public Defense

Opening Date : 02 / 18 / 2025

Closing Date : 3 / 2 / 2025 11 : 59 PM Central

LinkedIn Tag : #LI-POST

Point of Contact : [email protected]

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

What We Are Seeking :

The Iowa Department of Public Defense is hiring an Information Technology Specialist 3 position to be our senior experienced Help Desk technician that provides front line customer support to our customers. This position will serve under the general supervision of the Iowa Department of Public Defense (Iowa Army National Guard).

Who We Are :

Our Agency directly supports the Iowa National Guard sustainment, readiness and modernization, providing support so they can fulfill their missions in Iowa's communities or their work for the State during emergencies or times of need. We are made strong by a highly qualified, diverse and talented staff. Working at the Iowa Department of Public Defense will provide you the opportunity for a robust career!

What You'll Do :

• Interact professionally with Iowa National Guard (IANG) personnel (via : phone, in person, or electronic system) on Information Technology (IT) issues.
• Create tickets in current organizational ticket management system, troubleshoot, update, and configure computer software, hardware, operating systems, drivers and map network drives
• Provide users with Microsoft Army 365 support (Email, TEAMS, Online support of office products)
• Coordinate with Iowa Army National Guard units on upcoming IT changes and distribute information to IANG personnel on IT related topics as directed.
• Perform upgrades / repairs, ensuring to follow established security measures according to DoD, State, and local policy
• Serve as the first point of contact to document customer issues and resolve problems
• Prepare written and oral instructions for the operation IT equipment
• Document procedures, fixes, and how to documents.
• Perform other related help desk functions as technology evolves.

Special Requirements :

Benefits :

At the State of Iowa, we are committed to your well-being. As a valued team member, you'll enjoy a comprehensive benefits package that includes :

To learn more about the benefits of working with the State of Iowa, visit our

Why Choose Us?

Choose us for our strong team culture, positive work environment and opportunities for professional growth and development. We are an Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. A complete package combining benefits, career and personal development is available here for you. Dive into our recruitment page to explore what sets us apart and come be a part of our team!

Selectives

169 Help Desk Support

6 months experience, 12 semester hours, or a combination of both in assisting users with step-by-step detailed instructions of procedures to resolve the users' issue. Requires a good technical proficiency in the area being supported.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification :

1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to one year of full-time work in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites.

2) Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security.

3) All of the following (a and b) :

a. One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites; and

b. A total of four years of education and / or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

4) All of the following (a and b) :

a. One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; designing / administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and

b. Either of the following : i. Certification by an authorized educational institution / major computer or software producer in an area directly related to one of the computer specialty fields described in part a; or ii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.

5) Current, continuous experience in the state executive branch that includes six months of fulltime work as an Information Technology Specialist 2.

For additional information, please click on this

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes :

Competitive Compensation :

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyGain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness :

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning :

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.

Paid Time Off :

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development :

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP) :

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion :

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career :

Ready to elevate your career with the State of Iowa?to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

Have you graduated from an accredited college or university with a Bachelor's Degree? IF YES - How many months do you have of full-time experience operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites?

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Information Technology Specialist 2 for the State of Iowa?

Do you meet A and B : A.) One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites; and B.) A total of four years of education and / or full-time experience (as described in part A), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

Do you meet A and B : A.) One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; designing / administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and B. Either of the following : i. Certification by an authorized educational institution / major computer or software producer in an area directly related to one of the computer specialty fields described in part A; orii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part A.

Have you graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security?

Have you graduated from an accredited college or university with a Bachelor's Degree? IF YES - How many months do you have of full-time experience operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites?

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Information Technology Specialist 2 for the State of Iowa?

Have you graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security?

Do you meet A and B : A.) One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; or designing / administering websites; and B.) A total of four years of education and / or full-time experience (as described in part A), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

Do you meet A and B : A.) One year of full-time work experience in : operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing / maintaining database management systems; developing business application processes; developing / operating system programs; installing / maintaining personal computers, Local Area Networks, and / or servers; managing operating systems; developing / delivering information management training; providing Information Technology (IT) customer service; designing / administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and B. Either of the following : i. Certification by an authorized educational institution / major computer or software producer in an area directly related to one of the computer specialty fields described in part A; orii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part A.

Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in Help Desk Support, assisting users with step-by-step detailed instructions of procedures to resolve the users' issue? Requires a good technical proficiency in the area being supported.

Required Question