Information technology Jobs in Garland, TX

Job Role : IT Engineer II

Location : Plano, TX or Reston, VA (Hybrid; Candidates need to provide a declaration, which is below the job description)

Shifts : Should be open to rotational shifts or a constant night / day shift based on the roster (similar to GOC)

Duration : 1+ Year

COMPLETE DESCRIPTION :

• Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.
• Good communication skills (oral and written).
• Attention to detail and ability to multitask.
• Knowledge and use of ticketing systems.
• Knowledge of Unix / Linux
• Cloud services (Amazon)
• Proficiency in running incident calls with up to 25 people.
• Managing incident data using tools like SharePoint and Confluence.
• Experience in managing helpline numbers.
• Experience troubleshooting and managing triage calls with cross-functional teams.
• Use of Office products (Excel, Word, Outlook).
• Perform and manage production support tasks requiring IT expertise and knowledge of business processes.
• Manage and resolve incidents utilizing knowledge articles and prior experience.
• Execute changes based on instructions or knowledge base.
• Monitor and execute production processing as per requests or runbooks.
• Perform proactive monitoring of systems and applications.
• Lead and manage triage efforts for incidents with potential business impact.
• Communicate, coordinate, and work with other groups to ensure production environment availability.
• Manage troubleshooting calls with cross-functional teams.
• Use tools, dashboards, and command-line for troubleshooting.
• Engage and escalate as necessary to expedite recovery and minimize impact.

TOP 3 MUST-HAVE SKILLS :

EDUCATION / EXPERIENCE :

CANDIDATES WILL SUPPORT THE FOLLOWING KEY AREAS :