Information technology manager Jobs in USA

Job Description

Job Description

Manager, Information Technology

Job Purpose

The Manager, Information Technology is responsible for ensuring that IT vendors meet or exceed their contractual obligations in accordance with agreed-upon service-level agreements (SLA) . This role is key in building strong relationships between Clients, Vendors, and Project Co. , managing technology and service contracts, monitoring and controlling scope changes, validating payments, and reporting vendor performance to the program leadership team.

Additionally, this position involves developing, maintaining, supporting, and optimizing key functional areas, including end user equipment and systems, network infrastructure, server infrastructure, data communications, and telecommunication systems . The selected candidate must be a results-oriented individual with a strong work ethic and must be able to demonstrate IT project and technology expertise, contract knowledge, negotiation, communication, and problem-solving skills.

Location :  St. Thomas, US Virgin Islands - travel between St Thomas and St Croix will be required

Essential Functions and Responsibilities

IT Governance

Responsible for monitoring, forecasting, review, and compliance of Project Co. contracts.

Manage amendments to contracts by ensuring compliance with scope change management processes .

Identify, articulate, and recommend IT related initiatives.

Vendor Management

Collaborate with Vendors Delivery Managers to develop the appropriate measurements to manage vendor performance.

Manage payments by obtaining appropriate reviews of deliverables progress completion.

Pro-actively manage vendor issues / risks.

Establish vendor account reviews with key Vendor and stakeholder representatives.

Coordinate with contractors to ensure adherence to all contractual obligations.

Monitor, control, and report Vendor Risks to the appropriate project management team.

Provide updates as r Manager, Information Technology equired on progress of individual contract commitments.

Perform stewardship activities related to contract performance, including SLA development and monitoring.

Perform stewardship activities related to technology evolution as expected by the Clients.

Responsible for the collection and management of contract / supplier data in accordance with program's data management policies and procedures.

Project Support

Coordinate with the Project Owner, stakeholders, Legal, and Finance during project execution.

Ensure adequate staffing levels to fulfill agreed-upon scope within agreed-upon timelines.

Provides IT level one support.

Other Duties

Provides user training to new employees.

Supports organizational change.

Knowledge, Skills, and Abilities

Solid knowledge of IT technology, IT trends, and directions .

Significant knowledge of contract formation, contract law, and supplier relationship management , specifically Information Systems software and service contracts.

Fluency with ITSM principles based on the ITIL V3 framework .

Significant experience with SDLC (Software Development Life Cycle).

Agile methodology experience preferred.

Highly professional team player with superior interpersonal and communication skills .

Strong organizational, problem-solving , and analytical skills.

Experience with MS Office applications : Visio, PowerPoint, Project, and Excel.

Experience with information gathering, presentation development, process improvement, and task prioritization.

Knowledge of Airport IT systems considered a strong asset.

Experience with financial management and reporting considered an asset.

Detail-oriented with a drive for efficiency and timelines.

Ability to multi-task and be flexible in a fast-paced environment.

Working Conditions & Environment

Habitual travel between airports on St. Croix and St. Thomas.

The work location is at US Virgin Islands airports.

Fast-paced office environment