Instructional assistant Jobs in Tucson, AZ

The Instructional Technology Coordinator exhibits technical and professional expertise in support and communication to faculty, students, and internal employees in the strategy, implementation, troubleshooting and resolution of advanced technical questions related to PMI educational software applications including but not limited to Learning Management Systems, third-party extensions, web portals, SIS, and CRM systems.

This position will involve creation and management training courses and guides, knowledgebases, FAQs, support documentation, and systematic testing and / or pilots of existing and new technology.

This person will collaborate closely across multiple PMI departments and serve as an institutional champion for instructional technology approaches, techniques, and processes.

Relies on time management, decision-making, planning, and organizing skills to prioritize tasks and adapt to daily stressful situations. Leverages web-based communication, phone, email, and / or chat (e.g. Slack) to provide support and guidance.

The Instructional Technology Coordinator is responsible for supporting faculty, students, and staff in the strategy planning, training, and implementation of optimal approaches in the use of third-party software applications used with PMI online courses. Collaborates with users and third-party software vendors including publishers to resolve advanced technical support questions.

ESSENTIAL FUNCTIONS

• Platform Expertise . Serve as a PMI expert on various technology tools, software, and systems and their application to existing and future online courses, workflows and new product offerings. Prioritize and quickly respond to advanced technology-related support requests coming from faculty and / or students through support tickets, email, and / or other means related to PMI applications including the Blackboard LMS and third-party LTI extensions, plug-ins, web portals, and other related and integrated software applications.
• Communication . Use excellent analytical, verbal, written, and presentation skills to provide concise instructional guidance, communicate clear processes and strategy, and answer technical questions and solve problems. Manage escalated issues and liaise as appropriate with PMI peers and management for discussion and review. Capable of team collaboration, building strong relationships, and situational empathy.
• Documentation . Define, create and maintain necessary training materials, knowledgebases, FAQs, guides, and processes to improve the user experience and overall operational efficiency.
• Testing . Capability to conduct systematic testing and troubleshooting of existing LMS software functionality and integrations, new software applications being considered, and advise on new technologies and / or processes that might be considered for use. Understands and applies project management techniques.

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