Instructional technology specialist Jobs in San Francisco, CA

Job Description

Job Description

Technology Support Specialist

Classification : Non-Exempt, Part-Time, 12-Month Staff

Reports to : Director of Educational Technology and Innovation

Scheduled hours : Monday - Friday 8 : 00 AM - 3 : 30 PM (on-campus presence is essential during school hours)

Start Date : July 1; will need to be available for some limited training in May / June.

This is a part-time position focused on supporting the Office of Technology, with the opportunity to increase hours by assisting other departments, potentially transitioning into a full-time role.

Position Overview : We are seeking a dedicated and highly skilled Technology Support Specialist to join our technology team. This role plays a key part in supporting the technological needs of our school community, providing crucial technical assistance to students, faculty, and staff. The ideal candidate will be proactive, organized, and present on campus during school hours (8 : 00 AM - 3 : 30 PM) to support the school’s technological needs.

As the Technology Support Specialist, you will work closely with the Technology Team (Director of Information Systems and Director of Educational Technology) to provide comprehensive technical support for school-owned devices, digital infrastructure, and classroom media equipment.

Key Responsibilities :

Provide first and second-level technical support for faculty, staff, and students, troubleshooting software, hardware, and peripheral issues.

Complete repairs for school-owned laptops and other technology equipment.

Maintain clear and up-to-date documentation of repairs, and collaborate with the Business Office to ensure timely approval of invoices for repair charges.

Maintain and troubleshoot classroom audio-visual equipment.

Install, upgrade, and configure software applications on new and existing devices.

Manage and track loaner laptops and other equipment, ensuring proper labeling and organization.

Offer basic training and continued support to students and teachers on commonly used software, including Google Workspace for Education suite.

Complete the annual software imaging and OS installation for new devices and users.

Collaborate with the Director of Information Systems and Director of Educational Technology on special projects.

Troubleshooting and maintenance of printers.

Provide backup support for the Technology Office when required.

Assist other departments and programs on campus as needed (e.g., X Labs, Communications / Development offices).

Position Requirements :

Excellent interpersonal, organizational, written, and verbal communication skills.

Strong customer service skills, especially when working with high school students (grades 9-12).

Experience in an educational environment preferred.

Ability to work well in a team-oriented, collaborative setting.

Strong problem-solving and project management skills.

Experience supporting users with Google Apps for Education.

Proficiency in troubleshooting and maintaining Apple-based hardware and software (Mac OSX experience required).

Apple Certified Mac Technician certification is highly desirable.

Experience with HTML, CSS, and XML is preferred; a willingness to learn is essential.

Familiarity with Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) and other media editing software is a plus.

Ability to prioritize and execute tasks in a fast-paced environment.

Physical Demands :

Ability to communicate effectively with various stakeholders, both verbally and in writing.

Ability to move around campus, including walking, standing, bending, kneeling, and occasionally climbing stairs or using a ladder.

Ability to lift and carry moderately heavy objects (reasonable accommodations will be provided for heavier lifting).

Ability to install and configure equipment, requiring fine motor skills.

Ability to maintain focus in a fast-paced environment and handle technical issues as they arise.

Salary and Benefits

The anticipated hourly wage the School reasonably expects to pay candidates for the position of Technology Support Specialist is $40.15 to $44.05.

Urban provides all full-time and part-time employees teaching 4 or more classes or working more than 20 hours per week a generous benefits package including employer-paid medical and dental coverage. In addition, we offer retirement, life, and disability insurance, Flex Spending for medical and dependent care, Commuter Transit benefits with an employer subsidy, EAP, Travel Assistance, Grief Counseling, and more, including :

Professional development and training.

Urban Café Dollars for purchasing breakfast, lunch, and snacks.

Parking garage is provided on a first-come, first-served basis.

Please see our Benefits Overview for more details.

The Urban School is an equal opportunity employer; the school actively encourages applications from candidates of diverse cultural and socioeconomic backgrounds.

We are looking for a dedicated professional who is eager to contribute to the success of our school community. If you are passionate about supporting technology in an educational environment, we encourage you to apply!

8 : 00 AM - 3 : 30 PM (on-campus presence is essential during school hours)

35 hours per week

This is a part-time position focused on supporting the Office of Technology, with the opportunity to increase hours by assisting other departments, potentially transitioning into a full-time role.