Insurance investigator Jobs in Richardson, TX

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

83,300.00 - $137,400.00

Target Openings

What Is the Opportunity?

Travelers Investigative Services provides industry-leading resources designed to detect and deter fraudulent claims. Leveraging advanced technology and analytics, we proactively identify risk and combat fraudulent practices at scale. As an SIU Specialized Investigator, you will lead complex, multi-claim investigations with regional and national impact-often involving potential litigation. This role requires deep investigative acumen, the ability to apply emerging technologies, including artificial intelligence and large language models, to uncover patterns, automate detection workflows, and enhance decision-making. Ideal candidates will have experience using AI tools, including prompt engineering, to extract insights, accelerate case development, and support data-driven strategies in major case investigations. What Will You Do?

• Proactively analyzes highly technical information from multiple sources including leveraging the analytics team, explores new approaches and sources of information, and makes key decisions to drive cases to resolution with minimum oversight.
• Applies the techniques of critical thinking to prioritize and develop investigations that have complex allegations and / or significantly financial impact to multiple claims spanning across multiple lines of business and potentially across several states.
• Provides exceptional customer service to business partners by maintaining contact, providing information, conducting technical training, and identifying trends, through the life cycle of an investigation.
• Establishes and maintains liaison network with public officials, law enforcement officers and others to obtain assistance in conducting investigations.
• Serves as the subject matter expert, including conducting case presentations, to internal and external business partners.
• Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation.
• Applies Local, State and Federal statutes to ensure investigations are carried out within the requirements of applicable law and local office expectations.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

What is a Must Have?

What Is in It for You?

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http : / / careers.travelers.com / life-at-travelers / benefits / .