Intake coordinator Jobs in Louisville, KY

Requisition ID : req58791

Job Title : Intake Specialist

Sector : Social Work

Employment Category : Fixed Term

Employment Type : Full-Time

Compensation : USD 21.00 - 23.00 Hourly

Location : Louisville, KY USA

Work Arrangement : Hybrid

Job Description

This role is currently open to IRC employees only

The Intake Specialist assists community members seeking to access IRC services by conducting eligibility screenings, sharing up-do-date information about programs, connecting eligible community members with IRC services and referring them to external service providers. The Intake Specialist is also responsible for reception services for the IRC office in Louisville.

Major Responsibilities :

Responsibilities include, but are not limited to :

• Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. Manage flow of visitors during peak periods such as open office hours.
• Conduct eligibility screenings for walk-in clients including parolees, SIVs, and secondary migrant refugees.
• Maintain up-to-date knowledge and eligibility criteria on all programs offered by the IRC, including but not limited to Kentucky funded programs, federally funded programs such as the Matching Grant program and Temporary Assistance to Needy Families (TANF).
• Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.
• Detail each client interaction in accordance with established requirements. Input client information in databases(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• May train and lead the activities of support staff, volunteers, and interns.
• Other duties as assigned.

Job Requirements :

Education : Bachelor's degree in social work or related field of study preferred.

Work Experience :

Demonstrated Skills & Competencies :

Working Environment :

Compensation : Posted pay ranges apply to US based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer : IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits : We offer a comprehensive and highly competitive set of benefits. In the US, these include : 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.